Skip to main content
Solved

How do you setup an existing donors Match donation?

  • March 16, 2026
  • 7 replies
  • 47 views

Bettina Bonsall
Forum|alt.badge.img

In NFG, I have existing donors where the company they work for have a Match donation program. As an example, Donor “Susan” made a donation of $100 and donation will be acknowledged. The company she works for also made a $100 match donation that should not be acknowledged. Currently I add Susan's donation to NFG selecting “Check” as “Payment Method” and leave “Acknowledged” unchecked. When the Match donation arrives later on, I log back onto Susans account, add another donation and select Payment Method of “Match”. In the “Donation Notes” field, I add a note stating that this is the Match portion of the donation noting the company name etc and that the company sent the additional donation on behalf of employee “Susan”. I then check mark that donation as “Acknowledged” so acknowledgement doesn’t get sent and “Donor Type” field as “Other”. 

This method eliminates the need to setup a separate account for the company who made the match and also relates the donation and surrounding information to the original donor. 

Is this acceptable as a process and for financial reporting/recording of donations? 

Best answer by Amelia Leggett

I agree on the soft credit!  I have some donors who give in a similar way. The majority of mine arrive at the same time, but I think it should be mostly the same set up.

Susan’s gift would be entered as $100. I tend to also add a note in the payment description noting that it is a matched gift. I then go to the company contact and add the match gift. Since we tend to have multiple employees making matched donations, this might be larger than Susan’s individual gift. Then I attribute Susan’s portion of that gift as her soft credit. 

In my acknowledgement to Susan, I typically put something along the lines of “your gift of $100.00, which was matched in full by your employer”, so that Susan is aware that we are aware of the match and that she knows it happened.

7 replies

Charles Case
Forum|alt.badge.img
  • Community Manager
  • March 16, 2026

Hi Bettina,

When Susan’s company makes the matching gift, I recommend making the company the donor and give Susan a soft credit. The company would receive the tax write-off (even if they aren’t being sent an acknowledgment), so they get the “hard credit”. That is certainly the tidiest and most future-proof way of recording the gift.

Yes though, it does require the company to be an Organization contact. If you are attributing it to Susan, it will throw off her giving totals and her tax reporting. If you sent a year-end statement with the donation summary merge tag, the company match donation would populate in her account as if it was her gift, which it isn’t!

If you wanted to avoid creating organization contacts for these likely one-off gifts, maybe try making one single Company Match organization contact. That still gets the proper soft credit marking to the donor you have a relationship with, and you could use Donation Notes or a Custom Field to do additional reporting (like providing the company name).


Liz Ragland
Forum|alt.badge.img+1
  • Community Manager
  • March 16, 2026

@Bettina Bonsall Have you thought about attaching the match donation to the employer’s contact record and then adding a soft credit for Susan? 

Let’s say Susan works for Starbucks. 

  • Susan donates $100 a month to your organization. You get that gift on the 5th of the month. You record it on Susan’s profile, you send the acknowledgement on the 7th of the month. 
  • Then on the 25th of the month Starbucks then sends you a $100 donation to match Susan’s original gift. 
  • I would recommend adding Starbucks as an organization contact record in your system. And adding that $100 gift to Starbucks with a soft credit to Susan since she is the reason you got that donation. 
  • You can choose to acknowledge that $100 Starbucks gift, or not. 


My concern is that you are adding $200 to Susan’s profile when in fact she only donated $100. When you send her a year-end donation summary, it will say that her total contributions for the year was $2,400 but she only donated $1,200 and is only eligible for that amount for tax purposes. But because you are adding in the match donation to her profile instead of her employer’s, it looks like she is giving twice as much as she is. 

I think soft credits is the way to go here: 

 


Liz Ragland
Forum|alt.badge.img+1
  • Community Manager
  • March 16, 2026

@Charles Case types faster than me :) 


kmpalexander
Forum|alt.badge.img
  • Rising Star
  • March 16, 2026

This is a great question! Thanks for asking! 


Amelia Leggett
Forum|alt.badge.img
  • First Timer
  • Answer
  • March 17, 2026

I agree on the soft credit!  I have some donors who give in a similar way. The majority of mine arrive at the same time, but I think it should be mostly the same set up.

Susan’s gift would be entered as $100. I tend to also add a note in the payment description noting that it is a matched gift. I then go to the company contact and add the match gift. Since we tend to have multiple employees making matched donations, this might be larger than Susan’s individual gift. Then I attribute Susan’s portion of that gift as her soft credit. 

In my acknowledgement to Susan, I typically put something along the lines of “your gift of $100.00, which was matched in full by your employer”, so that Susan is aware that we are aware of the match and that she knows it happened.


Liz Ragland
Forum|alt.badge.img+1
  • Community Manager
  • March 17, 2026

@Amelia Leggett I love that you mention in the acknowledgement that the gift was matched so Susan feels confident that her employer match was received! 


Lori Yeager
Forum|alt.badge.img
  • First Timer
  • March 25, 2026

The organization needs a profile and soft credit to employee. Also, You should add the organization to a group of matching companies. That way if another individual gives that is employed by them you could let them know their organization will match. In the long term this can make a big impact on your giving totals.

The points above are absolutely correct, giving employee hard credit will affect tax reporting, as well as not recording the organization as hard credit could cause issues if the amounts get high enough you need to report or it gets pulled as part of your audit samples.