Network for Good Q&A

Hi Support Team,I've created a ticket purchase acknowledgement template in Donor Management (Communications > Email Blasts > Templates) and set it as the default template. However, when someone purchases a ticket, the acknowledgement email is not sending automatically. I have to manually click the exclamation point next to each ticket purchase on the contact record and send the acknowledgement individually.My question: Is there a way to configure ticket purchase acknowledgements to send automatically immediately after someone buys a ticket, without requiring manual action from me? If so, what settings do I need to enable? This question is based through the Network for Good Database.I want ticket buyers to receive their confirmation email right away without me having to send each one manually.Thank you for your help!

I’m enrolling my nonprofit in Walmart Spark Good Round Up. Walmart says my organization is eligible and directs me to Network for Good to set up electronic payments. When I enter my EIN to register, Network for Good says the EIN is incorrect or not found in the database. I have my IRS 501(c)(3) determination letter. I need help getting my organization recognized so I can complete my Walmart Spark Good Round Up payment setup.”

When a customer unsubscribes from a newsletter sent to a specific group, the system unsubscribes them from all newsletter groups they are part of.  Is there a way around this?

I’ve read the FAQ disbursement. I have several credit card donations that have never been deposited. One common thread is that they are Amex recurring donations. In the meantime, I have received several donations after the missing donations at the regular 5 business day cycle, including ones with Amex credit cards (so I don’t think it’s amex specific).Here are the last 3 missing transactions, all well past the 5 business day cycle. The payout date is listed as None in the details page of each transaction.What causes those donations to fail (expired cards?) and how can I eliminate the failures?Transaction Date Payout Date Card Type Amount Format2026-07-01 *NONE* Amex $150 Online Recurring2026-07-22 *NONE* Amex $30 Online Recurring2026-07-23 *NONE* Amex $25 Online Recurring  

If we enter a pledge for a donation from a donor and then that donor goes online and makes a donation in the exact amount and to the same campaign as the pledge we have on file for them, is there a way for it to map to their existing pledge, or do we need to always manually review individual donor profiles and see if we need to manually attribute their gift to a pledge?

I sent out an email blast and chose to send it to the group “everyone”. It sent the email to 1238 contacts. I have a total of 2031 contacts with email addresses. What contacts are actually included in the “everyone” group? 

Does Network for Good offer a check-in kiosk for volunteers to check themselves in when they arrive on site?  Is there a way to list opportunities and have volunteers sign themselves up via an emailed link? 

Our profile is not currently linked to Stripe yet there are disbursement reports we need to access for reconciliation. Is there a workaound for this until we setup Stripe?

As a supervisor role, I can’t change the set donation levels of an existing giving campaign. How can I fix this?https://neighborhoodbirthcenter.networkforgood.com/projects/137556-neighborhood-birth-center-Alison 

We use Network for good to make everyday campaign pages. We have received a few emails from supporter when they go on our donation page, that the URL is unsupportive and hackers could view private information, or that the connection is not secure and it asks them if they’re sure they want to proceed. For the majority however, there have been no issues.Naturally, this has made some donors hesitant. Why is this happening, is there a way to stop it?

Several times now the issue of being able to see the total amount given so far or the number of people registered for an event has caused concern.  Is there any way to build a campaign or event and HIDE the total amount given or the  number of people registered?  Seeing the total given can have various impacts, positive and negative.  If registration is low, others may not want to register, etc.  Any input is helpful.Thank you.

Hi, how do I remove the auction preview off the event site? We do not have it properly built out yet.

I invoiced a corporate sponsor on our event page, which created their sponsorship. The sponsor later went online and bought a sponsorship, creating a second active sponsorship for them. I know I cannot delete the one they purchased online, but how can I remove the one I manually entered that was only invoiced? Thanks!

Is there a way to move sections such as interactions to appear first when opening a contact record?

How do  you keep track of contacts in NFG that unsubscribe to a text or email or an e-newsletter?

We use Volunteer Opportunities to track volunteer service hours, but the current setup creates significant reporting challenges.Many of our volunteer opportunities are ongoing, recurring tasks rather than one-time events. However, the system requires every opportunity to have both a start and end date. To keep these ongoing opportunities available, we are forced to assign an arbitrary end date far in the future rather than creating a new opportunity every day.The larger issue arises when attempting to report on volunteer participation and hours.While reports can be filtered by a specific opportunity, the available reports do not provide detailed information such as:Individual volunteer service dates Hours logged for each volunteer Volunteer participation within a selected date range Volunteer skills associated with individual volunteers The ability to export all contacts associated with an opportunity for further analysis in ExcelAs a result, we must manually open each volunteer record

When I look in my NFG database at a letter I sent it shows the current date instead of the date I sent it.  Can that be fixed?

When adding a donation, there is a section “OPTIONAL DETAILS” “CAMPAIGN - Select an existing campaign”.  Most of the campaigns listed under this drop down are no longer active and are not tied to our active campaigns, (we currently only have two).  Is there a way to archive these campaigns so they no longer show on the drop down?  TIA for your help!

This may seem super simple, but if I’ve linked 2 donors together in a household and marked them as co-donors, is there a way to make that retroactive to previous donations? It appears that it only links subsequent donations and there is no way to link the donations that were recorded before the donors were linked together.

I am confused with the data entry template that is required in order for the data entry team to export the information into the Bonterra System. Does anyone have any tips or guidance to make this process smoother?

It would be nice if NFG had an archive feature that could archive donors/contacts.  Currently, we just remove addresses so they never show up in any mailings,. but if would be great to have some kind of an ‘inactive’ feature.  How do others deal with this?

Hi y’all,Does anyone have advice on how to note a stock/securities or DAF gift in the CRM? I don’t see it as an option in the Donation Payment Method field. Are folks just selecting "other” and then making a note in the “Payment Description” or “Donation Notes” fields?Thanks so much!

  1)     Is there consideration for changing the suggested donation amounts when donor selects Monthly over One-Time?  Currently the donation suggestions remain the same and I've seen where other entities have much smaller suggested amounts when the donor selects Monthly.  (I know they can input their own amount, but is something like this in the works?)2)    When will EFT become available in Network for Good?  (I'm working on focusing on monthly donations and believe this will only enhance those opportunities)

Just wondering if anyone else is having difficulty with volunteer hours. Every time I create an opportunity and try to add hours to a volunteer for the opportunity it gives me an error that the hours have to be on certain date between certain times, which it is. I end up having to select multi-day to report the volunteer’s hours. 

In NFG, I have existing donors where the company they work for have a Match donation program. As an example, Donor “Susan” made a donation of $100 and donation will be acknowledged. The company she works for also made a $100 match donation that should not be acknowledged. Currently I add Susan's donation to NFG selecting “Check” as “Payment Method” and leave “Acknowledged” unchecked. When the Match donation arrives later on, I log back onto Susans account, add another donation and select Payment Method of “Match”. In the “Donation Notes” field, I add a note stating that this is the Match portion of the donation noting the company name etc and that the company sent the additional donation on behalf of employee “Susan”. I then check mark that donation as “Acknowledged” so acknowledgement doesn’t get sent and “Donor Type” field as “Other”. This method eliminates the need to setup a separate account for the company who made the match and also relates the donation and surrounding informatio