Network for Good Discussion

We are using free event tickets for our upcoming event. However, someone accidentally “purchased” more than needed. I can’t find a way to adjust the quantity on my end and she doesn’t know how to adjust the number on her end. 

Hi All. Our organization is experiencing difficulty with email blast bounces to all of the Microsoft platforms (msn, outlook, hotmail, live) as well as random auto-unsubscribes that our constituents are not aware of. NFG refuses to help us. Are others experiencing these issues and if so, how are you resolving it?

I would like to know pros and cons of manually adding bidders to auction platform to control bidder numbers assigned, either by importing registered event guests or adding manually.  Does this complicate capturing the payment method set up process?  We prefer to have guests preregister their payment method before the event NOT at the event.

We received a check for $2,500. That is the “Silver” level of sponsorship for our upcoming fundraiser. Is this a sponsorship for our event or is this a check for donations received? Please let me know so my fiscal department can allocate it appropriately.  

In our database we currently use groups heavily to segment our contacts. We are now looking to transition to using custom fields. We have too many groups and custom fields makes more sense for the information we are tracking. This means that we need to update multiple contacts individual custom field information. I was curious if anyone knows of an easy way to do this in bulk instead of having to individually edit hundreds of contacts. Any help or advice if you have done something similar is appreciated! 

Greetings!Our school is in the implementation stage and we would love to connect with other educational institutions for best practices when using NFG for your orgs.Anyone out there?

Within the Events Sponsors we need the ability to adjust/enter the qty. they would like to order for sponsorship.We are selling $5 Sponsorship Donations for our “Class Hole Sponsorship Competition” and the min. is $5 but we want our sponsors to click on it and be able to enter a qty. they wish to purchase (ie. Qty 10 = $50 Sponsorship).  Currently it allows you to “Edit” but not actually enter the qty. you want to order.  

Has anyone found a good workaround for entering offline auctions?  The Auction process is cumbersome to say the least. I’d like to be able to just enter the auction purchase (item, purchase price, and value) in donor management but would like to categorize it as an auction vs. a donation.  Ideas? Thanks!

We are looking for 75 more Network for Good customers to help be beta testers for Grants Management. If you’re interested, request to join this group and we’ll get you more details: https://community.bonterratech.com/groups/nfg-grants-management-beta-tester-group-356

I am using filters in Network for Good to segment donors into groups by giving level over the last 12 months. I am using “Total household donations over custom date range” and when the list is generated, only one member of the household shows up. Why don’t both members (if applicable) show up on the list? The filter states household donations, so wouldn’t that include the donations for the entire household? I am attempting to capture them as Giving Units and not individuals, since that is how they give, but the other individual is showing up with $0 donated in the same custom date range, even if they were grouped in the household and checked as a co-donor at the time the gift was recorded. Or is there a better way this information could be extracted?

Does anyone have advice on creating filters in NFG for segmenting contacts by level of engagement? For example, high engagement contacts having donated and opened emails recently, middle engagement within the last couple years, and low engagement not donating or opening emails in the last several years. We tried setting up the filters this way and NFG does not seem to be pulling records accurately; wondering if there is something we are missing.

Hi all! I wanted to put out a call for virtual/remote volunteer opportunities at your nonprofits. In conversations with corporate funders, virtual and/or remote volunteering opportunities always come up as something they would like to know more about and be able to recommend to their home-based staff. I thought I would go straight to the source and start collecting opportunities that your nonprofits have that volunteers could do virtually or independently nationwide, not just as a larger office group. If you have virtual volunteering opportunities at your nonprofit please share them here (link to your website and a description of the opportunity) and I will pass them along. Thank you! 

I would love to hear what others do to keep thank you letters fresh for recurring donors, especially monthly donors?

We import workplace gifts monthly. Unfortunately these imports always create duplicate accounts . Anyone have this issue and have a solución? Thanks

We have a number of couples who have different last names.  NFG recommends setting up different profiles for them, and then linking them together in the household, but then having to add soft credits  to the other spouse when they make a donation.  This feels very gunky to me - has anyone perfected the best way to do this?

Thanks to everyone who joined this month’s Que Skills Lab! We loved diving into ways to use Que more effectively, from skill-building and best practices to real-world nonprofit scenarios.In this session, we focused on:• Coaching on key Que skills (and/or introducing new functionality)• Practical best practices tied to real nonprofit workflows• Live Q&A and troubleshootingNow let’s keep the conversation going.💬 How are you planning to apply what we covered?💬 Are there workflows you’re refining or building in Que right now?💬 What challenges are you running into that the community might help with?💬 Did any tips or strategies from the session stand out to you?Whether you're experimenting with segmentation, campaign planning, donor stewardship, or re-engagement strategies, we’d love to hear what you're building.Drop your questions, ideas, or examples below. This space is here to help you learn, test, and grow together. 

We are very new to NFG.  Have just migrated our data and starting to use the platform.  What’s the #1 thing you didn’t grasp in training but now realize is essential? Thanks,Lynn

Wow! What an incredible NFG Spring Summit! 🙌A huge THANK YOU to everyone who joined us. There was so much great insight, energy, and knowledge shared we’re still buzzing from it!One thing we heard loud and clear there’s a lot of interest in diving deeper into data management. So let’s make it happen. 💡We’re planning an upcoming coaching session focused on data management and we want to make it as useful as possible for you.What are your biggest challenges?What questions have been on your mind?What would make a session like this truly valuable?Drop your burning data management questions below ⬇️ and we’ll use them to shape the session!Can’t wait to keep the momentum going!

Hello from Baltimore.