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kmpalexander
kmpalexander
Rising Star
July 15, 2026
Solved

Event Tickets

  • July 15, 2026
  • 2 replies
  • 33 views

We are using free event tickets for our upcoming event. However, someone accidentally “purchased” more than needed. I can’t find a way to adjust the quantity on my end and she doesn’t know how to adjust the number on her end. 

Best answer by Charles Case

Hi ​@kmpalexander ! I believe I’ve figured it out. You’ll want to delete the original “purchase” and replace it with the correct quantity:

 

  1. Make sure you’ve written down any details you need from the original registration
  2. Go to Donors/Fundraisers
  3. Go to your donor’s profile
  4. Scroll down on the right to Tickets and Sponsorship purchases
  5. Click Actions > Delete on the tickets in question
  6. Go back to your Event Details
  7. Click Actions > Add Ticket Purchase
  8. Enter in the ticket details
  9. If you had Guest information, be sure to visit the Guest tab and select Actions > Edit Guest Info on each guest ticket

2 replies

Charles Case
Charles CaseAnswer
Community Manager
July 15, 2026

Hi ​@kmpalexander ! I believe I’ve figured it out. You’ll want to delete the original “purchase” and replace it with the correct quantity:

 

  1. Make sure you’ve written down any details you need from the original registration
  2. Go to Donors/Fundraisers
  3. Go to your donor’s profile
  4. Scroll down on the right to Tickets and Sponsorship purchases
  5. Click Actions > Delete on the tickets in question
  6. Go back to your Event Details
  7. Click Actions > Add Ticket Purchase
  8. Enter in the ticket details
  9. If you had Guest information, be sure to visit the Guest tab and select Actions > Edit Guest Info on each guest ticket
Charles Case (they/he)
kmpalexander
kmpalexanderAuthor
Rising Star
July 15, 2026

Thank you so much, Charles! You are fantastic!!!! 

Kimberly
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