Apricot Discussion

We went live with Apricot last week and, overall, things have been going well. This morning, however, we received reports from staff across multiple programs that Apricot was extremely slow, including delays opening records, loading forms, and saving data.For other Apricot customers, is this something you occasionally see, or would you consider this outside normal performance expectations?At the same time, we've had trouble reaching support. The in-app support tool gets stuck on "Connecting you to live agent...", the support request form returns a "Submission failed, please try again later" error, and the Help/Support icon appears in Chrome but not Microsoft Edge.Curious whether others experienced similar performance issues this morning, how regular they are or have run into similar challenges contacting Apricot support.

Yesterday we talked a lot about knowing which tool to reach for before you start building, and I wanted to keep that conversation going here!The short version: getting your reports to look and work the way you want starts with choosing the right tool for the question you’re actually asking.Native Reporting — for speed; quick, operational pulls using live Apricot data. Results Reporting (ARR) — for precision; deeper filtering, analysis, and funder-ready exports. Impact Hub — for visibility; dashboards, trends, and cross-program comparisons.Once you’re in the right tool, the next step is understanding how that tool is structured — from forms, columns, and sections in Native Reporting, to universes, objects, and queries in ARR, to networks and data standards in Impact Hub.And before you publish, take a minute to name it, save it, assign an owner or set permissions, and set a review date. Even a simple naming convention can make reports much easier for your team to find and understand late

Hi folks! Ready to work smarter, report faster, and build stronger practices? August brings sessions designed just for you—plus our first-ever Community Connect event! Pick your topics and register below. 🚀 Training EventsAug 5 | Product Updates Stay in the loop on what's new, including the new Registration Sign in/Sign out Grid and upcoming Que Skills: Note Capture and Early Intervention Signals.Aug 12 | Know Your Tools: Apricot's Reporting Options and Report Organization Zoe Rivkind, Sr. Advanced Support Consultant, walks through how to navigate Apricot's reporting options and build an organization system that actually holds up.Aug 19 | Ask the Experts: Clean Data, Stronger Reports Get your data and reporting questions answered with our Experts. ✨ Community Event ✨We’re excited to have our first ever Community Connect event this month! Join peers to explore AI in case management, share what it means for your work, and how Apricot is integrating Que. Register below to join the conver

Is anyone else experiencing issues with copying Tier 2 records from one Tier 1 document folder to another Tier 1 document folder? For example, copying an Activity record from one client’s Individual Profile to another client’s Individual Profile?I haven’t been able to utilize this function for 2 weeks or so. I submitted a support request to Apricot and they labeled it as a “Product Defect” with no workaround at this time, and that it  may be addressed or resolved in a future product update - so no clear solution timeline at the moment.Just curious if anyone else is experiencing this issue!

Hey there! Thanks to everyone who joined our coaching event yesterday 7/29 on the topic Setting Up Your team for Success: From Onboarding to Ownership.Our coaching session covered ways to strengthen your team’s onboarding onto Apricot/ETO. When your team feels confident and owns their tools, they work better and serve clients better.Some key takeaways from the session:Teaching the “why” to help staff understand the purpose behind using the system Find your Power Users to serve as your peer trainer Mine the first month of users for insights and feedback to strengthen your training materials Make wins visible to build on the energyHere are a few things you can put into practice before your next training session: If you missed the coaching, you can rewatch it here: Setting Your Team Up for Success: From Onboarding to Ownership

About a week ago, we stopped being able to send referrals using the built-in internal referral tool in Apricot, clicking on ‘Create Referral’ does nothing.I’ve tried using Apricot help for it, but they just keep saying that the ticket has been closed and marked as solved, but refuse to do anything to actually help.

My calendar doesn’t appear to be working, and I continually get an error saying it is unable to open. It says to contact support or administrator for assistance.

Has anyone had a chance to use the Participant Snapshot in Que yet? Would love to hear honest first impressions - what's working, what's not, what surprised you.  Participant Snapshot is a skill in Bonterra Que that generates an AI-powered summary of a participant's recent activity directly inside Apricot. This could be helpful for handoffs and coverage, reviewing a profile pre-interaction, and getting oriented with large caseloads! If anyone’s interested in learning more about this skill, you could now sign up for a training. Register here: Apricot Participant Snapshot Que Stay tuned as more Que skills roll out soon!

The recording from our Apricot Optimization Lab is now available, and I wanted to pull out a few things worth keeping in mind as you explore these features in your own setup! A few things to remember to help optimize your system: Post-implementation is a good time to revisit your forms — converting free-text fields to dropdowns where it makes sense will pay off in your reports later Advanced Access and Caseloads both require Role-Based Permissions to be enabled first Smart Lists create one source of truth for dropdown values across your whole database — if your values aren't consistent, your reports won't be either The standardized Referrals feature is ready to use out of the box — no configuration needed, and reporting tends to be more consistent than a custom Tier 2 form Connect lets participants update their own information through a mobile-friendly portal — admins control exactly what they can see and edit  Watch it here: Apricot Optimization Lab: Unlock Apricot's Most Impa

Summer's the perfect time to ask: Are your workflows actually working, or have you just been living with chaos because there hasn't been time to fix it?If you missed our Streamlining Workflows coaching, rewatch it here: Streamlining Case Management Workflows: How Strategic Processes Multiply Team Efficiency ✅ What We Covered:Case managers lose 5–8+ hours/week to duplicate data entry Six pitfalls: Data silos, inconsistent intake, duplicate entry, manual reporting, unclear case ownership, no real-time outcome visibility A four-step framework to streamline your workflow 🎯This Week's Challenge: Pick one high-volume intake process. Find where data gets re-entered twice. Assign one owner to referral hand-offs.❓What About You? What workflow are you thinking of streamlining next? Is it intake? Case handoffs? I'd love to hear what's on your teams' minds.

I would love to hear how other after school programs, or any student programs, go about registering Students for new terms each summer/school year.Each term, we need to make sure each student has up to date profile information, as well as a parent agreement form signed. We use intake forms to gather this info, but run into the issue that it can only be used to create NEW tier 1 profiles. Our workaround is to create a “dummy” tier 1 that mirrors our main Student Profile Tier 1, and then perform an import to update/create new records based on duplicate checks.This is fine, until the import is completed and we have various students looking to register mid-way through the term, and have to perform an import every time.Can other orgs please weigh in on how you are using Apricot to register/sign up new and existing students?

Hello, I oversee a program that integrates behavioral health into primary care (specifically using the AIMS model of Collaborative Care).  I was curious to connect with others using Apricot for behavioral health, especially in this type of setting, to hear how you are using it. Thanks!

Closing out the quarter can make us pause and think about the bigger picture — not just what we did, but who it actually reached. Curious what that number looks like for others right now, even just a rough range! 

Hey everyone!I wanted to share a great resource in case you're looking to learn more about Impact Hub or dive deeper into specific features.You can find our Impact Hub training courses in Bonterra Academy to access self-paced lessons, best practices, and helpful tips to help you get the most out of the platform. 📚 Browse the Impact Hub Course Library here: Impact Hub TrainingsGetting Started with Impact Hub Mastering the Basics of Impact Hub Report Building Basics in Impact Hub Report Filters in Impact Hub Formatting Reports in Impact Hub  Happy learning, and as always, feel free to share your favorite courses or training tips with the community. 😊

One of my “universes” is a school profile as the Tier 1, with several different pre-tests, post-tests, presentation evals, etc. as Tier 2s, for different in-school programs we deliver. Though the questions are different, each of those Tier 2s has the same group of general and demographic questions: date, grade, race, gender, etc. But a Data Standard can’t have duplicate field names, even on different forms. So, short of giving each field a specific name (eg, Program 1 Date, Program 1 Race...), I guess my only option is creating a separate Data Standard for each program (School Profile + Program 1 Tier 2, then School Profile + Program 2 Tier 2, and so on), right? I may have answered my own question just by typing through this, but wanted to see what other people were doing.

Hey all! We’re starting to plan our Coaching and Ask the Expert events for the next quarters and would love your input.Coaching events feature a short presentation on a case management topic followed by an Apricot demo. Ask the Experts events are panel-style, where experts tackle your pre-submitted questions about Apricot.Please share in this thread what topics would you be interested in attending a session on.  If you haven’t attended one of our sessions - check out our Events page here!

The Product survey is live now through June 26th — and it takes about 10–15 minutes. Your feedback directly shapes the product team’s strategy. (Plus, there's an optional chance to win a $300 gift card. 🎁) You can find it in your Resource Center (lower-right corner of Apricot) or watch for it to pop up when you log in.

Here's what's on the calendar for June!  Coaching Events  📊 Proof of Impact: Best Practices in Building Impact Reports That Reflect Your Work June 10, 1:30 PM CT 💛 The Donor Journey: How to Track, Understand, and Strengthen Giving Relationships June 24, 1:30 PM CT  Ask the Experts ❓ Ask the Experts: Impact Hub Edition June 17, 1:30 PM CT This is your chance to ask our experts directly. What do you need to know about Impact Hub?  We hope to see you in one of these — explore upcoming events and register to save your spot!  🔗 Events | Bonterra Central Community

What are your most effective tips for reducing duplicate data entry in Apricot?

You're not just joining a community — you're helping shape it. This Founding Member Bingo Card is your guide to getting the most out of the next 30 days, one small action at a time. How to Earn Your Badges 🥇Get a BINGO — Complete a row, column, or diagonal and claim your "Beta Pioneer" badge. Complete the entire card — Unlock the exclusive "Apricot All-Star" badge Screenshot your completed card — reply to this post with your screenshot to earn your badge! Download the card below to get started. We can't wait to see how you do! 🎯  

If you caught our Connected for Good coaching session yesterday on value propositions, you probably walked away with a clearer picture of who your organization really is.  During the session, our coach walked us through a "Finding Your Why" exercise—a simple but powerful way to clarify what really drives your work and sets your organization apart. Grab the worksheet below to work through it at your own pace.  What's your why?  What's at the heart of what you do? We'd love to learn what drives your organization’s work forward! Want to rewatch or catch up? Watch the full session to see how other nonprofits are clarifying their why's and how that shaped their value proposition   

For those who have made the switch to Apricot’s new enrollment feature, what have you liked/disliked about it? Any advice for onboarding staff? We’re debating using the feature for the next school year.

Hey there folks! Vote on a topic below or share your own idea! We'll use your feedback to shape and build our upcoming coaching sessions.  We’d love to hear what topic you'd like us to focus on next.

Who's used Apricot Connect but aren't sure how to get the most out of it?  Tomorrow's Ask the Experts session is built for exactly this moment—we're diving deep into the Connect Tool and bringing your real questions to life. What do you want to know about using Connect? Post your questions here and we’ll answer them live in the session!  Join us tomorrow: Apricot & ETO Ask the Experts: Connect Tool, Wed, 20 May. 2026