Skip to main content
Joseph Poulin
Explorer
July 23, 2026

Is anyone else having trouble with Apricot referrals not working and the help bot lying about it?

  • July 23, 2026
  • 4 replies
  • 38 views

About a week ago, we stopped being able to send referrals using the built-in internal referral tool in Apricot, clicking on ‘Create Referral’ does nothing.

I’ve tried using Apricot help for it, but they just keep saying that the ticket has been closed and marked as solved, but refuse to do anything to actually help.

    4 replies

    Rebekah Eslao
    Community Manager
    July 23, 2026

    Hi there ​@Joseph Poulin! Thank you for surfacing. We understand your frustration. You are always welcome to directly follow up with our Support team if you don't feel your issue has been addressed or have further questions: Apricot@bonterratech.com

     

     

    Rebekah at Bonterra
    DavidH
    Explorer
    July 27, 2026

    This really confused me trying to gear up for launch of Apricot. Seems wild to me that all referrals are just down across the board.

    Joseph Poulin
    Explorer
    July 28, 2026

    Hi there ​@Joseph Poulin! Thank you for surfacing. We understand your frustration. You are always welcome to directly follow up with our Support team if you don't feel your issue has been addressed or have further questions: Apricot@bonterratech.com

     

     

    The account that kept closing my ticket and saying that it had been resolved claimed to be a member of the support team. I wasn’t able to tell for sure whether it was actually a human or the AI claiming to be human.

     

    Rebekah Eslao
    Community Manager
    July 28, 2026

     Got this - it sounds like we'll need to share this feedback to our Support team to investigate and make sure you get the help you need. Thanks for your patience ​@Joseph Poulin 

    The account that kept closing my ticket and saying that it had been resolved claimed to be a member of the support team. I wasn’t able to tell for sure whether it was actually a human or the AI claiming to be human.

     

    Rebekah at Bonterra