Apricot slow to unusable this morning

We went live with Apricot last week and, overall, things have been going well. This morning, however, we received reports from staff across multiple programs that Apricot was extremely slow, including delays opening records, loading forms, and saving data.

For other Apricot customers, is this something you occasionally see, or would you consider this outside normal performance expectations?

At the same time, we've had trouble reaching support. The in-app support tool gets stuck on "Connecting you to live agent...", the support request form returns a "Submission failed, please try again later" error, and the Help/Support icon appears in Chrome but not Microsoft Edge.

Curious whether others experienced similar performance issues this morning, how regular they are or have run into similar challenges contacting Apricot support.