NFG email blast bounces/automatic unsubscribes

Hey ​@Brigette Quichocho, I’m sorry you’re dealing with this - I understand how frustrating that is when your emails aren’t getting through. We reached out to a couple of people on the NFG support and product team to get some more insight and see what could be going on. I will follow up with you ASAP once I hear back.

Hi ​@Brigette Quichocho, Rachel shared your concerns with us. Thanks for taking the time to flag this! We understand how important it is to make sure your emails are reaching your constituents, and we’d be happy to take a closer look with you. We’ll reach out via email to review the affected campaigns, recipient details, and sending setup so we can better understand what’s happening.

We have seen some cases where Microsoft-hosted inboxes (MSN, Outlook, Hotmail, Live) may reject emails based on their own security and filtering policies, which can be outside of our control. We’ll also review the bounce activity with you, as there’s a difference between hard bounces (permanent delivery failures, like invalid email addresses) and soft bounces (temporary issues, like a full inbox or temporary server issue). Soft bounces do not remove contacts from your recipient list — they’re treated as temporary delivery issues and can be retried when applicable.

We’ll follow up with you directly via email so we can gather more details and help troubleshoot this with you. Thanks again for bringing this to our attention!