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Gabby Feak
Gabby Feak
First Timer
August 12, 2026
Solved

Ticket Purchase Acknowledgement - Need Automatic Sending

  • August 12, 2026
  • 1 reply
  • 10 views

Hi Support Team,

I've created a ticket purchase acknowledgement template in Donor Management (Communications > Email Blasts > Templates) and set it as the default template. However, when someone purchases a ticket, the acknowledgement email is not sending automatically. 

I have to manually click the exclamation point next to each ticket purchase on the contact record and send the acknowledgement individually.

My question: Is there a way to configure ticket purchase acknowledgements to send automatically immediately after someone buys a ticket, without requiring manual action from me? If so, what settings do I need to enable? This question is based through the Network for Good Database.

I want ticket buyers to receive their confirmation email right away without me having to send each one manually.

Thank you for your help!

    Best answer by rachel moody

    Hey ​@Gabby Feak! Unfortunately, there isn’t currently a way to send acknowledgments automatically from the software. This is feedback we have received and I do know our product team is currently working on building automation features in NFG that will launch soon, but for now, you do have to send it from the acknowledgment area.

    1 reply

    rachel moody
    rachel moodyAnswer
    Community Manager
    August 12, 2026

    Hey ​@Gabby Feak! Unfortunately, there isn’t currently a way to send acknowledgments automatically from the software. This is feedback we have received and I do know our product team is currently working on building automation features in NFG that will launch soon, but for now, you do have to send it from the acknowledgment area.

    Rachel at Bonterra
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