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Email Blast Group named "everyone"

Forum|Forum|1 month ago
July 22, 2026
10 replies
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I sent out an email blast and chose to send it to the group “everyone”. It sent the email to 1238 contacts. I have a total of 2031 contacts with email addresses. What contacts are actually included in the “everyone” group?

Best answer by Charles Case

Hi @Krista Kraemer ! A simple filter can give you a realistic look at your email list. In the Contacts tab:

Click on Create Filter
From the first condition dropdown, search and select “Can receive email blasts”
In the second dropdown, select “is true” if you want to see your current list of contacts you can email, or “is false” if you want to see who you can’t email.

“Can receive email blasts” looks for contacts that not only have an email address on file, but they haven’t bounced or unsubscribed. This should help you identify the almost 800 contacts who didn’t receive your email!

Charles CaseAnswer

Community Manager

Hi @Krista Kraemer ! A simple filter can give you a realistic look at your email list. In the Contacts tab:

Click on Create Filter
From the first condition dropdown, search and select “Can receive email blasts”
In the second dropdown, select “is true” if you want to see your current list of contacts you can email, or “is false” if you want to see who you can’t email.

“Can receive email blasts” looks for contacts that not only have an email address on file, but they haven’t bounced or unsubscribed. This should help you identify the almost 800 contacts who didn’t receive your email!

Charles Case (they/he)

Krista KraemerAuthor

First Timer

Thanks for the suggestion! I’ll try that now.

Krista KraemerAuthor

First Timer

I now have the list of contacts that did not receive the email blast. What would be the reasons they were excluded?

Charles Case

Community Manager

@Krista Kraemer Here’s a couple things you could do:

Run simple filters with either of the conditions “Has bounced primary email” or “Has unsubscribed primary email”. This will give you an understanding of who intentionally unsubscribed versus who bounced. For those who bounced, there’s a variety of reasons why it happens, so probably a good idea to look through for incorrect email addresses and misspellings.
After you send an email in Email Blasts, you can go to View Results to see a breakdown of who bounced and unsubscribed from that particular email. So this gives you some visibility into what emails triggered the change!

Charles Case (they/he)

Krista KraemerAuthor

First Timer

Thank you! It is helpful to see this breakdown.

Krista KraemerAuthor

First Timer

Do you know what would cause an email to bounce back? We have several that have bounced back that we know are correct emails.

Charles Case

Community Manager

@Krista Kraemer Bounces are caused by a handful of things. There are also hard vs. soft bounces.

Hard bounces

Recipient email address does not exist.
Recipient email server has permanently blocked delivery.

Soft bounces

Mailbox is full (over quota).
Mailbox is not configured correctly.
Mailbox is inactive.
Recipient email server is down or offline.
Recipient email server has been sent too many emails during a period of time.
Email message is too large.
Domain name does not exist. This may be a temporary issue.
Email message blocked due to content.
Email message does not meet the recipient server’s policies.
Email message failed DMARC.
Email message does not meet the recipient server’s anti-spam requirements.
Email message does not meet the recipient server’s anti-virus requirements.
Email message does not meet the recipient server’s sender requirements.
Email can not be relayed between email servers.
Email can not be relayed for unknown reasons.

Those soft bounces are the annoying ones. NFG just started differentiating between them this year, meaning that hard bounces trigger the “cannot receive emails” while soft bounces don’t. So if your org was using Network for Good before 2026, you likely have soft bounces that were also treated like hard bounces.

Charles Case (they/he)

Krista KraemerAuthor

First Timer

Thank you so much for the information! One more follow up question…

For the emails that we know are still accurate, is there a way to get them back on the “can receive email blasts” list?

Charles Case

Community Manager

Yes! You can edit any Contact record, and under their email address, switch the toggle back on for “Can receive email blasts”

Charles Case (they/he)

Krista KraemerAuthor

First Timer

If we have found a large number of contacts where we need to switch the toggle back on, is there a way to do this in mass? Do we have to go into each account and make this switch or can this be a mass input?

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