When your canvassers encounter any issues with MiniVAN, it's important to collect as many details as possible and report the problem to our support team as soon as you can. The first thing that we will do is try to replicate the error on our end to see if there's a solution that you can implement yourself or if you need further support.
Updating your software
Before you submit your request, please ask your canvassers to:
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Update their mobile device software
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Update the MiniVAN app to the latest version possible
MiniVAN is compatible with most iOS and Android mobile devices but we do not support MiniVAN on devices that are no longer supported by the maker, including Amazon Fire devices.
Collecting error information
If you are still experiencing problems after updating your app, submit your request with as much information as possible. Providing us with the information we need from the beginning will help us troubleshoot the issue and resolve it as quickly as possible.
Please include as much of the following as possible, even if it takes a few extra minutes to collect:
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General description of the issue (e.g. what is the canvasser seeing or not seeing on their screen?)
- Clear steps we can follow to replicate the problem
We also need specific information about:
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The type of device being used (e.g. iPhone, Android)
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The operating system version on the device (e.g. iOS 14.7.1)
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On an iOS device go to Settings > General > Software Update
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On an Android device go to Settings > About Phone > look under Android Version
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The version of MiniVAN being used. When you are logged into the app, click on the menu icon and then on Help. The list version is at the bottom of the screen (e.g. Version: IPT_7.7.2).
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The List ID or list number
- Please send us the list number you are using with your canvass
- If you don't have a list number, you can send us the List ID. You'll find the List ID to the left of the list name in My Folders.