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Event registration maximum

  • October 17, 2025
  • 8 replies
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I am trying to set a cap on the number of attendees who can signup for an event. I set up the Event Type to have a maximum number of event roles but when I create and tested an event with a maximum, I was able to signup more than the maximum through the online form. I was hoping there would be an option to automatically deactivate the form when the maximum signups were reached. I can’t find anything in the event or on the form that manages the cap on the backend to actually stop registration once the maximum is met. 

Does anyone have insight on how to set it up to stop registration once the maximum is reached?

Best answer by Paul Kittredge

Hey Elizabeth! As you’ve likely found out, there are a few different types of events in the system, and they all function a little differently. The Event Signup type, which would otherwise be a logical choice for something like this, doesn’t allow you to limit those tickets. There is a type, though, that will work like you want - that’s the Ticketed Event type. Here you can set the number of tickets that are available (via different ticket types, if you’d like) and once those tickets are sold/claimed, they will no longer allow for additional submissions. It is a workaround, but hopefully it’ll work in your case?

8 replies

Paul Kittredge
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  • Paul Kittredge
  • Community Manager
  • Answer
  • October 17, 2025

Hey Elizabeth! As you’ve likely found out, there are a few different types of events in the system, and they all function a little differently. The Event Signup type, which would otherwise be a logical choice for something like this, doesn’t allow you to limit those tickets. There is a type, though, that will work like you want - that’s the Ticketed Event type. Here you can set the number of tickets that are available (via different ticket types, if you’d like) and once those tickets are sold/claimed, they will no longer allow for additional submissions. It is a workaround, but hopefully it’ll work in your case?

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    • eedwards
    • Author
    • Rising Star
    • October 17, 2025

    Thank Paul! Very helpful.

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      • uiyer
      • First Timer
      • December 22, 2025

      In re: Ticketed Events, is there a way to set custom language for when the event cap has been reached? And even better, to trigger a waitlist?

      Paul Kittredge
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      • Paul Kittredge
      • Community Manager
      • December 23, 2025

      Hey ​@uiyer! Kind of. Each ticket type has its own “Quantity Available” field, which provides the upper limit for the number of tickets available for that type. Once that limit has been reached, that ticket type’s dropdown is replaced with a “Sold Out” message. With a little custom CSS, you can tweak that language for all ticket types - and with more specific custom CSS, you could have it read something more granular. Say, “there are no more Patron tickets available”, or something like that. But there is no interface on the back-end to tweak that language.

      You can also remove certain ticket types from the public-facing form, if you’d like - you can do that in the “Ticket & Guest Information” section of the “Build Page” step inside Online Actions. But there is no way to trigger that based on the number of tickets available.

      There is also no waitlist functionality out of the box, though of course you could create a separate simple signup form and link off to it from the body content that you can add inside the “Ticket & Guest Information” section.

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        • Liz Pomper
        • First Timer
        • June 20, 2026

        ​@Paul Kittredge Where do you set the Quantity Available? I’m not seeing it as an option under “Ticket Summary” > Edit Ticket Levels

        Paul Kittredge
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        ​@Paul Kittredge Where do you set the Quantity Available? I’m not seeing it as an option under “Ticket Summary” > Edit Ticket Levels

        Hey Liz! Any chance you can screenshot your example, so I can see what you’re seeing? I’ve attached what I see below as a sample - it’s the sixth column in the main form area:
         

         

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        Caveat about Ticketed Event Forms - you cannot check people in online.  Unfortunately, the Ticketed Event Form tends to be the most useful in other ways, but this is a glaring issue for us.

          rachel moody
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          • rachel moody
          • Community Manager
          • July 9, 2026

          Hey ​@scurtiskellogg! I know we’ve talked in Office Hours about this limitation before, but our director of product management shared this link a little bit ago to book time with EA’s product team to discuss feedback/suggestions. This could be a good way to get your feedback in if you haven’t done it yet: https://bonterratech.zoom.us/zbook/d/-l7afyc9/lets-talk-about-your-everyaction-experience

          Rachel at Bonterra
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