Does EveryAction run automatic NCOA address updates within the platform? We are getting a TON of returned mail, and I’m used to CRM’s having that capability built-in… questioning whether or not it is?
Solved
NCOA Updates to Mailing Addresses
Best answer by torvic vardamis
Does EveryAction run automatic NCOA address updates within the platform? We are getting a TON of returned mail, and I’m used to CRM’s having that capability built-in… questioning whether or not it is?
Hi
If you have an Enhanced or Premier Support package, NCOA processing can be included as one of your annual high-value services. If not, we can still scope it as a standalone data service support package. Your best next step is to contact your Sales rep and ask to add NCOA. If you’re not sure who that is feel free to 1:1 message me and I’ll get you to the right person.
In the meantime, it can help to pause mailing to addresses that have bounced and log the return reason on those records so you can re-mail once updates are applied. Thanks.
We had that option in Salsa - one of the few capabilities we lost migrating from one Bonterra product to another.
Instead we actually get an NCOA report from our mail house as part of any mailing we do. While not automated, the process of a quarterly update through our mail house and manually updating those records in EA has been a cheaper option for us.
We had that option in Salsa - one of the few capabilities we lost migrating from one Bonterra product to another.
Instead we actually get an NCOA report from our mail house as part of any mailing we do. While not automated, the process of a quarterly update through our mail house and manually updating those records in EA has been a cheaper option for us.
When we switched to EA, we were lead to believe NCOA updates would be included in the price. Not only was that not the case, we were told that we would be charged for our entire database, not just those that had a mailing address. We follow the same update process that Jeff mentioned.
Thanks
+1Thanks
Just FYI (tagging in
+2Does EveryAction run automatic NCOA address updates within the platform? We are getting a TON of returned mail, and I’m used to CRM’s having that capability built-in… questioning whether or not it is?
Hi
If you have an Enhanced or Premier Support package, NCOA processing can be included as one of your annual high-value services. If not, we can still scope it as a standalone data service support package. Your best next step is to contact your Sales rep and ask to add NCOA. If you’re not sure who that is feel free to 1:1 message me and I’ll get you to the right person.
In the meantime, it can help to pause mailing to addresses that have bounced and log the return reason on those records so you can re-mail once updates are applied. Thanks.
Sign up
Already have an account? Login
Login to the community
No account yet? Create an account
Login with your EveryAction email and password to access the community
Login with EveryActionor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.