After creating a ticketed event, effective management ensures smooth operations, from tracking registrations to managing attendee information and processing payments.
Step 1: Access your Ticketed Event
- Log in to EveryAction
- From the left-hand side bar, click Engagement> Communication Tools> Online Actions
- Or you can use the “Search for a page” field and type “Online Actions”.
- Find your ticketed event in the forms list
- Click on the event to access management options
Step 2: Monitor ticket sales
- From the Online Actions dashboard, view basic metrics for your event:
- Number of views
- Number of ticket purchases
- Conversion rate
For more detailed information, go to Report Manager and run:
- The Online Activity Report
- The Ticketed Event Report
These reports show ticket sales by type, revenue generated, and attendee details
Step 3: Manage attendee information
- To view and manage attendees:
- From the left-hand side bar, click Engagement> Events & Volunteers> Event List
- Or you can use the “Search for a page” field and type “Event List.
- Find and select your event
- Click on the "Attendees" tab
Here you can:
- View all registered attendees
- Add attendees manually
- Edit attendee information
- Track check-ins
- Export attendee lists
Step 4: Update event details or ticket options
- To modify your event after publishing:
- Find the event in Online Actions
- Click "Edit" to create a draft version
- You can update:
Event details and description
Ticket prices and availability
Event date, time, or location
- After making changes, click "Publish Changes" to update the live event
Step 5: Close ticket sales and finalize
- When you're ready to close ticket sales:
- Edit your event form
- Set an end date for each ticket type, or
- Deactivate the form entirely
- After the event:
- Run final reports on attendance and revenue
- Send thank-you emails to attendees
- Record any offline payments or adjustments
What else do you need help with?