Fraud Prevention tools help protect your contribution forms from credit card testing attacks while ensuring legitimate donors can still support your organization.
Step 1: Understand Online Actions fraud risks
- Contribution forms can be targeted by "carding" attacks, where stolen credit cards are tested
- Attackers may use bots to test hundreds of card numbers in minutes
- This can result in chargebacks, processing fees, and damage to your organization's reputation
- EveryAction's Fraud Prevention feature helps detect and block suspicious transactions
Step 2: Enable Fraud Prevention
- Create or edit a contribution form in Online Actions
- On the Basics step, scroll to the "Fraud Prevention" section
- Ensure the "Enable Fraud Prevention" checkbox is selected (enabled by default)
- This activates multiple layers of protection against fraudulent transactions
- Click "Save" or "Next" to continue with form creation
Step 3: Understand how Fraud Prevention works
- The system uses multiple signals to identify potentially fraudulent transactions:
Velocity checks (too many submissions in a short time)
IP address reputation
Device fingerprinting
Transaction patterns
- Suspicious transactions are automatically blocked
- This happens invisibly to legitimate users
Step 4: Temporarily disable for special fundraising events
- For high-volume fundraising events, you may need to temporarily disable Fraud Prevention
- Edit your contribution form
- On the Basics step, uncheck "Enable Fraud Prevention"
- Click "Save" and "Publish Changes"
Important: Remember to re-enable Fraud Prevention and republish the form after your event
Step 5: Monitor and respond to fraud attempts
If you notice unusual transaction patterns, contact Customer Support
They can help analyze the activity and recommend additional security measures
For persistent issues, your Account Manager can provide customized advice
EveryAction continuously improves fraud prevention tools to protect organizations
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