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Evonne Dao
Community Manager
Feb 4, 2026 8:07 PM UTC

Release Notes | Week of May 31 | Apricot 7.111.1

Defect Fixes:

 

System Settings | Inactivity Timeout

We resolved an issue that prevented forgot password links from unlocking user accounts that were locked due to inactivity.

 

Records | Preview with View Only Permissions

We fixed an inconsistency with regards to attached files. In some cases, Standard Users could not preview, but could download files. Note, this defect was also represented as an idea portal submission; we will be notifying those following that idea with resolution as well.

2 replies

Elliot Jacobson
Explorer
Jul 16, 2026 5:23 PM UTC

We’re still having this issue as of 7/16/26. User accounts get locked due to inactivity and reset password does not unlock them.

 

Rebekah Eslao
Community Manager
Jul 16, 2026 6:19 PM UTC

Hi ​@Elliot Jacobson we’re sorry to hear you’ve been having this issue. This is definitely something our Support team is best equipped to help with. If you haven't already, feel free to reach out to them at apricot@bonterratech.com or check out other ways to contact them - they'll get you sorted! 

Rebekah at Bonterra