Bonterra Nonprofit Hub Community

I am the contact for our organization, however, my co-worker is the owner. We have both logged in using our email names and passwords, and we are not able to see a tool bar to take us to organization then members. I am needing to update an email for matching gift alerts. I tried using Que and it says to go to https://app.bonterra.com/ to be in the nonprofit hub (which apparently is different from just being in bonterra nonprofit hub) but the website does not seem to work anywhere or for anyone. It does not want to load. Is there something we are missing or is there another way to do this? Thanks in advance!

Hi. My name is Keysha and I put together what I call Hand Up for the Homeless bags. 

I did not get approved because I need one of these - Canceled Check Image, Bank Letter or a completed bank Deposit Slip. I do not use checks or deposit slip.  What does the letter need to say?  Does a bank statement work?

I've submitted a bank letter exactly as instructed. Yet I was declined for a second time. It says because I'm not the right person in my organization. How do you know?  "We will typically grant primary administrative/ownership access to a representative of an organization/school that handles ALL aspects of charitable giving/monetary donations, including confirming matching gifts, managing donor recognition or reconciling payments made to the overall organization. They would also oversee any users into the Nonprofit Hub and manage the master profile including banking/ACH details." I am literally this person. I manage our Benevity and all fundraising for our tiny elementary school PTA and I am just trying to get the $100 matching donation so it can go towards some books at our school. This is quite frustrating. I am listed as the executive VP and as a bank signer in the letter you required. Further, why can't I talk to somebody about this? Hopefully someone listens because I can't find a

On October 1st, we're making a change to how your community is organized to make life a little easier!Your two existing forums are merging into one: the Nonprofit Hub Community. Every post and conversation from both forums is moving over, so nothing you've contributed will be lost.The goal is to build one place for all your questions, discussions, and peer conversations, so it's easier to find what you need and connect with the people who get what you do.What's coming after that:We're also building out dedicated groups for specific industries and regions — think higher education, healthcare, animal welfare, and city-specific groups like NYC and Twin Cities — so you can connect with peers who understand your work and your environment.We'll share more details on groups as they roll out. In the meantime, we'd love to hear what industries or locations you'd like to see? Let us know in the comments!

The Support Tickets link in the top navigation bar of Bonterra Central has been updated!Clicking it now takes you directly to your support ticketing system, where you can log in and manage your cases — saving you time and keeping everything right where you need it. This is part of our ongoing work to make Bonterra Central your one-stop shop for all things Bonterra.More updates are on the way, and we want to hear from you as we build. What would make Bonterra Central even more useful for your team? Drop it in the comments below! 👇

Good morning, I am having the hardest time setting my account up as the  president have tried several times to upload the documents necessary to upload for submission, He keeps getting a denial so fast so we know a person cant be reviewing the documents, What can be done since there is no phone number or chat option avail to speak with a agent. 

I am looking for advice on how to use Bonterra to raise donations for my nonprofit, FLORENCE ON THE STREETS FOUNDATION (FOS) INC.Our organization provides weekly Sunday meals, drinks, hygiene kits, clothing, and other essential items to people experiencing homelessness in Baltimore City.I would like to learn the best way to create a fundraising campaign or donation page through Bonterra and share it with supporters so we can raise money to purchase food and supplies for our weekly outreach.What tools or features in Bonterra would you recommend for this type of fundraising?Thank you for any advice or suggestions!

I am not sure if this is the right forum to ask questions, but I don’t see another way to ask for support. We are in the process of submitting a sponsorship request to the Bank of America. Their form requires us to create a profile in the Nonprofit Hub. I have tried twice and confirm that I am the person that oversees all of our fundraising activities but the submission has been reject both times. Can you please advise what might be the issue? 

I was hoping to start applying for grants this week. I need access to my organization and my status is still under review. I requested access days ago. Can someone let me know how long this will take or who I need to reach out to so i can get access to the grant applications for our university? 

Hi everyone,We know that every organization is navigating its own unique challenges and opportunities. As part of our community, we’d love to better understand where you could use the most support right now. What’s one area where your team could use help or guidance?It could be anything— logging in, claiming your organization, managing your grant applications.Feel free to share:A current challenge you’re facing A goal you’re working toward Or a question you’ve been trying to solve Your input not only helps us support you better, but it also opens the door for others in the community to share insights and ideas.Looking forward to hearing from you all!

Need help setting up ACH/Electronic Banking to access matching gifts from various businesses assisted by Bonterra Nonprofit Hub.  I am not very tech savvy so assistance and/or instructions need to be very specific and simple so I can get this done.  Thank you!

Hi everyone,I'm reviewing how we organize and report on campaign data across different teams and wanted to learn how others are handling this in Bonterra.At the moment, each department has slightly different naming and reporting practices. During testing, we've been using a sample campaign called geomtery dash ios to evaluate how data flows through our reports and dashboards.While the records are syncing correctly, we're finding it difficult to maintain consistent reporting when multiple teams create their own custom views and filters.I'm interested in hearing how others approach:Standardizing campaign and project naming conventions Creating reports that can be reused across teams Managing dashboard access for different user groups Ensuring that key metrics remain consistent across departmentsHave any of you developed a reporting framework or set of best practices that has worked particularly well?I'd appreciate any suggestions or examples from your own experience.Thank you!

Hi everyone,I'm currently working with Bonterra’s platform and running into an issue while trying to export engagement and donation reports for our campaigns.We rely heavily on reporting data to track donor activity, but recently I’ve noticed some inconsistencies when exporting files.Current setup:Bonterra CRM used for donor management Multiple active fundraising campaigns Regular email outreach and event tracking Reports exported in CSV/PDF formatIssue:Some reports fail to generate fully Exported files occasionally show missing fields Downloaded reports sometimes differ from on-screen data Export process takes longer than expected during peak usageTo test the behavior, I also tried a repeated export labeled internally as geometry dash apk to compare consistency across different report types and time ranges.Questions:What are the common reasons for incomplete report exports? Are there known limitations during high-traffic periods? Is there a recommended way to ensure consistent data do

How are you effectively proving your impact to funders?  I want to hear: What your organization has done that made your impact reports stand out How you balance storytelling with protecting anonymity Any tips or tricks for improving impact reports that you want to share with your peers

If you've used Que in the Nonprofit Hub to help draft or strengthen a grant proposal - how did you use it, what worked, what did you end up changing?

Hi everyone,I just joined this community and wanted to say hello! I’m exploring different tech and community platforms and came across Bonterra. It looks like a great space focused on social impact, collaboration, and meaningful projects.I’m interested in learning how people here use the platform in real-world scenarios and how it helps improve workflows or community engagement.Looking forward to connecting, learning, and contributing where I can!Thanks

When it comes to impact reporting - what metrics do you consistently report to funders to demonstrate impact? Do you find they're focused more on outputs (people served) or outcomes (long-term change)? How are you balancing data with storytelling?Feel free to share your thoughts! 

We’re curious what your current grant win rate is? Feel free to share a % or even a rough estimate. What do you think has the biggest impact on that number?