Bonterra News April 2025 | EveryAction
We’ve made some updates to our login experience! If you come across references to “ActionID” in our help resources, those are being updated to reflect the new name: Bonterra Account. Nothing changes on your end as we tidy up the documentation.
FEATURED
Advanced Support Consultant Spotlight:
Cleaner Data, Stronger Results
by Peter R., Advanced Support Consultant
One of the most common challenges I see across EveryAction databases is data that's technically usable but quietly working against you. Duplicate records, inconsistent source codes, outdated constituent information—none of them are catastrophic on their own, but together it adds up to segmentation you can't fully trust, bloated databses, and campaigns that leave results on the table.
The good news is that EveryAction has built-in tools to help you get ahead of it.
Read more here.
More Teams Are Turning to Bonterra Central - Join Them to See Why
The most successful teams using EveryAction aren’t figuring it out all alone - they’re turning to Bonterra Central to get answers faster, discover what’s working, and stay ahead of the curve in a constantly-changing fundraising landscape.
In Bonterra Central, you’ll find:
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A growing community of EveryAction peers sharing real campaigns, strategies, and results
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A wealth of quick, on-demand learning in Bonterra Academy designed to fit your schedule
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Live events and webinar registrations (and recordings!) packed with actionable insights
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Opportunities to “level up” your expertise through our certification courses
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Recent product updates (about the things you’re reading here!) that help you adapt and optimize faster
While others are guessing without guidance, Bonterra Central users are learning, testing, and improving - together.
BONTERRA CENTRAL COMMUNITY HIGHLIGHTS
If you haven’t had a chance to check out Bonterra Central’s EveryAction community, you may be missing out on incredible conversations between our EveryAction users and our team, as we help each other brainstorm solutions to your common, shared questions.
Here's one great example of the Community in action:
WHAT’S NEW IN EVERYACTION
Get Instant Answers to Product Questions with Que
The days of digging through help docs or waiting on support ticket replies are over! Que now includes a product support capability that allows users to ask "how do I" and troubleshooting questions about EveryAction product features and functionality.
When a user submits a product or support question through the Que chat interface, Que returns a response in real time based on content from Bonterra's official Help Center documentation. This Que skill is always free — no credits required.
Learn more here.
New Navigation Improvements for EveryAction
We’ve made a few updates to the navigation within EveryAction to help make it easier for you to find what you need and increase your efficiency. These improvements include:
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The capability to apply Favorites across committees
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Expanding both the sidebar and your “Favorites” section by default when you first log in
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Allowing users to expand more than one sidebar section at a time
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Providing users with access to multiple databases easier visibility into said databases
- Reintroducing the "waffle menu" for easier navigation to Online Actions and Targeted Email
These updates make it easier for users trying to work quickly and effectively within EveryAction, and provide a more intuitive experience within your tools.
Learn more here.
Additional optimized contribution form Enhancements
We’ve also added several additional improvements to our optimized contribution forms. These changes include:
- The ability to send confirmation email copies to internal staff for tracking and visibility
- The opportunity to add links and light formatting to form descriptions (like hyperlinks, bold, italics, etc.)
- Adjustments to the formatting of the footer text for better readability
Learn more here.
Dig Deeper into Fundraising Opportunities with Que's Fundraising Analysis
Que can now provide you with a clear visual snapshot of your fundraising endeavors and provide clear, informed recommendations on how you can improve on those efforts. Simply ask Que any question related to fundraising performance and get a comprehensive answer, complete with concrete, actionable steps to help capture your next greatest fundraising opportunity.
Learn more here.
Experience Enhanced Capabilities Within EveryAction - Recent Updates to Que Skills
- Get personalized donor stewardship insights on individual donors with the "Analyze profile with Que" button on contact profiles.Learn more.
- Que can now retain context across your conversations automatically with long-term memory. Learn more.
- We’ve made it even easier for you to build segments with Que - simply open up the Que chat and describe the list you want to build with plain, natural language. Learn more.
- With our updated Email Creation skill within Que, you can build on-brand messaging and spend less time rewriting - all powered by past email history and context shared with uploaded assets. Learn more.
- You can now create an optimized contribution form, make major edits and adjust configurations, and then publish the form - all from a Que conversation. You can even upload images and campaign context to supplement your branding and messaging. Learn more.
WHAT’S COMING TO EVERYACTION
A Brand New Login Experience for EveryAction Users
We're almost ready to launch a new login experience for most of our EveryAction users, that’s designed to create a more consistent login experience across your Bonterra products. Moving forward, you’ll use a new Bonterra-branded login page that replaces your previous Bonterra Account login experience to access the EveryAction tools you utilize every day.
With this new experience, you'll now be able to manage your Bonterra account through our new Bonterra Account Center. This is a centralized space for users to manage core account settings like name, password, MFA, and other account-level settings.
Please note that while you will now be managing your Bonterra account through the Bonterra Account Center, your account, your data, and your permissions will remain the same - as will the primary login URL you use to access your EveryAction tools.
Learn more here.
EVENTS & TRAINING
Level Up With an EveryAction Certification
Want to stand out as a go-to leader within your organization - and drive stronger development results at the same time?
An EveryAction certification demonstrates to your colleagues and your community that you’ve sharpened your skills and validated your expertise with the tools you use every day. Certification isn’t just about earning a badge - it’s about building confidence, discovering new efficiencies, and unlocking the full potential of EveryAction.
Don’t just use EveryAction - level up on your expertise. Head to Bonterra Academy today to sign up for our free certification prep course or register for our free certification exam!
Already achieved certification? You can recertify your expertise through Bonterra Academy, too!
Sign up for our certification prep course here.
Register for our certification exam here.
EveryAction: Office Hours
Join our EveryAction training experts each week in our open-ended, customer-driven sessions designed to give you answers to your burning questions - and how you how to get the most out of your fundraising software.
There are several staggered sessions each month so you can join whatever time works best for you - and submit your questions in advance to ensure we get you the best possible answers!
Here are the next upcoming sessions:
EveryAction Product Updates
Thursday, May 7 - 2:30pm
Watch our expert-led product release event to get a first look at the newest updates in EveryAction. Our team will walk you through the latest releases, demo key changes, and answer your questions during a live Q&A.
Don’t miss the chance to stay up to date on product enhancements and learn how to make the most of EveryAction!
Note: These sessions are designed for EveryAction customers and are not suitable for NGP VAN customers.
Register here.
Join Us for Fundraising Analysis and Donor Stewardship in Action
Welcome to the Que Skills Lab - where learning gets practical! This interactive webinar is built for people who want to roll up their sleeves and practice new Que skills, not just hear about them. Expect real scenarios, guided exercises, expert insights you can put to work right away, and a live Q&A to ask any of your Que questions.
Whether you’re looking to strengthen your approach, solve current challenges, or level up your impact, the Que Skills Lab is your space to experiment, learn, and grow!
Register here.
IMPORTANT DATES
Upcoming Office Closures
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Monday, May 4 - May Day (UK)
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Monday, May 18 - Victoria Day (CA)
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Monday, May 25 - Memorial Day (US)
Monthly Maintenance
EveryAction:
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Saturday, May 16 - 6am ET - 7am ET
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Sunday, May 17- 6am ET - 7am ET
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Monday, May 18 - 6am ET - 7am ET
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Saturday, June 20 - 6am ET - 7am ET
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Sunday, June 21 - 6am ET - 7am ET
DonorDrive:
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Friday, May 22 - 9pm ET - Saturday, May 23 - 1am ET
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Friday, June 19 - 9pm ET - Saturday, June 20 - 1am ET
Mobilize:
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Monday, May 11 - 1am ET - 5am ET
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Monday, June 15 - 1am ET - 5am ET
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Please visit the Bonterra Status Page to view all upcoming scheduled maintenance windows.
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