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AJ Alexander
AJ Alexander
Bonterran
July 30, 2026

Bonterra News July 2026 | EveryAction

FEATURED IN EVERYACTION

 

ICYMI -  Get Instant Answers to Your Product Questions with Que

 

If you haven't asked Que a product support question yet - you may be missing out on getting a comprehensive answer in a fraction of the time.

The days of digging through help docs or waiting on support ticket replies are over - Que now includes a product support capability that allows users to ask Que "how do I...?" and other troubleshooting questions about EveryAction product features and functionality. 

When a user submits a product or support question through the Que chat interface, Que returns a response in real time based on content from Bonterra's official Help Center documentation.

And as a reminder - this Que skill is always free - no credit use required. 

Learn more here. 

 

ASC SPOTLIGHT

 

Email is Still Your Foundation - But Is It Doing All the Work?
by Peter R., Advanced Support Consultant

 

Email remains one of the most powerful tools in a nonprofit's communications arsenal - and for good reason. Nearly half of donors cite email as their preferred method of hearing updates and appeals from the organizations they support. That's not changing anytime soon. But the environment email operates in is getting harder to navigate, and organizations that rely on it exclusively are starting to feel it.

Over 16% of nonprofit emails either go to spam or never get delivered at all. Inbox providers like Gmail and Microsoft are paying closer attention to whether people open and click—if you're sending to your full list every time, you're training the algorithms to treat you as noise. That means even well-crafted emails from well-intentioned organizations are increasingly fighting just to reach the inbox.

The answer isn't to abandon email; it's to stop asking email to do everything.

Read more here. 

 

WHAT’S NEW IN EVERYACTION

 

Your Contribution Forms, Streamlined

 

Building fundraising forms just got easier.

Que's form builder is now accessible directly inside your Online Actions workflow, so you can start creating a Smart Contribution Form (formerly Optimized Contribution Form) where you would typically build a new contribution form.

And, to make things easier to navigate, we've also updated our form names.

The Optimized Contribution Form is now the Smart Contribution Form, and the classic contribution form is now the Custom Contribution Form. Here's the difference:

  • Smart Contribution Form: Designed for higher donor conversion. It's now featured prominently in the "Create New Form" menu with a "recommended" label so your team can find it fast.
  • Custom Contribution Form: The classic form experience, still available when you need it.

Less clicking around, more doing.

Learn more here. 

Election Readiness: Scaling and Performance

 

As the 2026 election cycle draws near, we’ve made several targeted performance improvements to two of our most heavily utilized tools during GOTV operations.

  • The Turf List page, used by data staff to manage canvassing turds, has been updated and optimized in how the page queries and paginates data - so it remains responsive under peak load.
  • The MiniVAN import pipeline has been consolidated into single batches, reducing system load and speeding up how quickly canvassing data flows back into VAN after field staff submit.

Learn more here. 

Script ID on Contact Attempts

 

We’ve closed the gap between a contact attempt and the script delivered during an interation - your Bonterra tools now record which script was used during each canvassing or phone banking contact attempt.

Your platform will automatically log the Script ID on an attempt record when canvassers makes a contact attempt in MiniVAN or VPB - meaning organizations can go beyond just tracking whether contact was made, and understand what messaging was actually delivered and to whom.

Learn more here. 

Improved Turf Cutter with Auto-Cutter

 

We’ve added improvements to our auto-cutter within EveryAction and NGP VAN that respects real-world geographic boundaries like highways, rivers, rail lines, and parks - so the turfs that your canvassers receive actually reflect the streets that they’ll be walking.

This improvement generates walkable, deployment-ready turfs in minutes (not hours!) and is available automatically to all My Voters users in EveryAction and NGP VAN - no provisioning required.

Learn more here. 

EveryAction and OneCause Integration

 

Customers who use both EveryAction and OneCause can now sync their OneCause event and fundraising data flow automatically into EveryAction - no manual imports or spreadsheet reconciliation required!

Reach out to our support team to get set up - or to learn more about this exciting new update.

 

WHAT’S COMING TO EVERYACTION

 

Manage and Minimize Duplicates with Que

 

In the coming weeks, we'll be introducing a new Duplicate Management skill within EveryAction’s Que that automatically detects potential duplicate records, clearly identifying them to your team - and empowering them to resolve those duplicates quickly and efficiently. 

This new tool will involve a nightly detection model that runs in the background, surfacing the results into a dedicated “Duplicate Management” page within EveryAction. From this page, you'll be able to review pairs of potential duplicates side-by-side and either merge them using the existing merge workflow - or dismiss pairs that aren’t actually duplicates. 

Mobile Messaging Self-Service Onboarding

 

Setting up Mobile Messaging is about to get easier.

We're introducing a new self-service flow for Toll-Free number verification, right inside EveryAction. If you have Mobile Messaging but haven't completed verification yet, you'll be able to submit your info, see real-time status updates, and fix and resubmit if needed, all without a support ticket.
Already verified? No action will be needed — this won't affect your current setup.

 

EVENTS AND TRAINING: EVERYACTION

 

EveryAction: Office Hours

 

Join our EveryAction training experts each week in our open-ended, customer-driven sessions designed to give you answers to your burning questions - and how you how to get the most out of your fundraising software. 

There are several staggered sessions each month so you can join whatever time works best for you - and submit your questions in advance to ensure we get you the best possible answers!

Check out one of our upcoming sessions: 

EveryAction Quarterly Product Updates
Thursday, August 20 - 2:30pm ET

Register here. 

 

This month, we're excited to bring you our quarterly, expert-led product release event, where we'll provide you with an updated look at what's changed in EveryAction over the last quarter.

In this session, we'll:

  • Provide a thorough "deep dive" into our newest product releases
  • Experience a demo of these new changes with one of our Product Team leaders
  • Give you plenty of time to get your questions answered during an extended Q&A session

Please note: these sessions are designed specifically for our EveryAction customers, and are not suitable for our NGP VAN customers (or other Bonterra product users).

Set Up for Success: Year-End Data Best Practices with Que
An EveryAction Que Skills Lab
Wednesday, August 26 - 1pm ET

Register here. 

 

Year-end fundraising success starts long before your campaign goes live. To build an effective outreach plan, you need to analyze your past performance and properly segment your list, but building the right queries and pulling the right reports in EveryAction can be tedious and time consuming.

Que can help you do it more easily.

This Skills Lab is built around making segmentation and reporting faster and more efficient, so you can spend less time wrestling with queries and more time planning a year-end campaign that actually works.

This session is part 1 of 2 -  in September, we'll build on this foundation with a dedicated session on year-end fundraising strategy, so what you learn here feeds directly into your strongest end-of-year campaign yet.

 
What We'll Cover:

  • Why segmentation is the foundation of meaningful reporting:A grounded look at what imprecise segmentation actually costs your organization — from misread donor trends to misaligned outreach — and why getting this right is the first step toward reports leadership can trust.
  • Segmentation best practices in EveryAction: A practical walkthrough of how to build and manage constituent segments in EveryAction: which filters matter most for reporting accuracy, how to avoid common segmentation pitfalls, and how to structure your data for consistency across pulls.
  • Building reports that tell the right story: From selecting the right report type to customizing fields and date ranges, we'll cover how to get EveryAction's reporting tools to surface the information you actually need — and how to QA your outputs before they go anywhere.
  • Setting up for year-end success: A preview of where we're headed: how the segmentation and reporting habits you build now will directly power your year-end fundraising strategy in our September mini conference.
  • Live Q&A: Bring your reporting frustrations and segmentation head-scratchers. We'll work through them together.

Level Up With an EveryAction Certification

 

Want to stand out as a go-to leader within your organization - and drive stronger development results at the same time?

An EveryAction certification demonstrates to your colleagues and your community that you’ve sharpened your skills and validated your expertise with the tools you use every day. Certification isn’t just about earning a badge - it’s about building confidence, discovering new efficiencies, and unlocking the full potential of EveryAction.

Don’t just use EveryAction - level up on your expertise. Head to Bonterra Academy today to sign up for our certification prep course or register for our certification exam!

Already achieved certification? You can recertify your expertise through Bonterra Academy, too!

Sign up for a certification prep course here.

Register for our certification exam here. 

 

 

WHAT’S NEW IN MOBILIZE

 

Better VAN Sync Error Handling

 

Never fear - sync problems between our Mobilize and VAN platforms are now caught even before you’ve finished publishing your event. We’ve made an update where validation happens directly in the event creation form - so any problems surface as you’re building the event, and not afterwards.

Lern more here. 

Cookie Consent Banner on Mobilize Pages

 

We’ve added a new “cookie consent banner,” powered by OneTrust, across all Mobilize pages - including mobilize.us, event pages, and organization feeds. These banners are a part of our ongoing commitment to transparency and trust, and are “geolocation-aware” - meaning the banner will automatically adapt based on what region you are in, and ensuring the correct privacy framework is automatically applied. 

Learn more here. 

 

WHAT’S COMING TO MOBILIZE

 

AI Search Assistant

 

Coming soon, Mobilize will launch an AI-informed search assistant, designed to provider smarter, faster, and more intuitive event discovery. Supporters will soon be able to describe what they’re looking for in plain language - like “phone bank near me this weekend” - and get relevant results instantly.

Waitlist for Event Campaigns

 

Waitlist is coming soon to event campaigns! When a campaign event fills up, supporters will soon be able to join a waitlist instead of hitting a dead end, mirroring the same experience that’s currently available on other Mobilize events. In addition, hosts will be able to manage campaign-event waitlists directly from their dashboard - meaning no more lost demand on your highest-traffic campaigns.

Volunteer Host Hub Improvements

 

We’ll be adding improvements to the Volunteer Host Hub discovery experience; expect better filtering options, a visual indicator for admins when a volunteer-hosted event is awaiting review, improved overall content, and a built-in feedback link so users will be able to tell us directly what’s working - and what’s not. 

Stronger Protection on Mobilize Forms

 

We’re adding new layers of protection to our Mobilize forms to keep them even safer and more reliable - such as platform-wide email validation to catch fake or invalid addesses at sign-up, and rate limits to stop mass-registration abuse. These controls will work quietly and efficiently in the background, so yur legitimate supporters won’t notice the difference. 

 

EVENTS AND TRAINING: MOBILIZE

 

Mobilize 101: General Onboarding
Every Other Friday - 2pm ET

Register here. 

 

Join our training team every other Friday for an hour-long comprehensive onboarding, including live Q&A, to learn about Mobilize and how to implement your programs! Onboardings cover an overview of the Mobilize platform, basic administration, the types of actions available on Mobilize, and how to create and manage events.

Our next sessions are scheduled for:

  • Friday, August 7 - 2pm ET
  • Friday, August 21 - 2pm ET
  • Friday, September 4 - 2pm ET
  • Friday, September 18 - 2pm ET

 

IMPORTANT DATES & ROUTINE MAINTENANCE

 

Upcoming Office Closures

  • Monday, August 3 - Heritage Day | Provincial Day | Simcoe Day (CA)

  • Wednesday, August 26 - Women's Equality Day (US | CA | AUS)
  • Monday, August 31 - Summer Bank Holiday (AUS) | National Heroes Day (PHI)

 

Monthly Maintenance

EveryAction:

  • Saturday, August 15 - 6am ET - 7am ET

  • Sunday, August 16 - 6am ET - 7am ET

  • Monday, August 17 - 6am ET - 7am ET

Mobilize:

  • Monday, August 10 - 1am ET - 5am ET

 

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.

Please visit the Bonterra Status Page to view all upcoming scheduled maintenance windows.

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