Bonterra News May 2026 | EveryAction
FEATURED
Que Now Answers Your EveryAction How-To Questions - Instantly
Bonterra Que just gave you a faster way to get answers.
Que now includes a product support capability that allows users to ask how-to and troubleshooting questions about EveryAction product features and functionality. When a user submits a question through the Que chat interface, Que returns a response in real time based on content from Bonterra's official Help Center documentation. No tab-switching, no tickets - just the guidance you need, the moment you need it.
This Que skill is always free — no credits required. While other skills, like donor stewardship or form builder, will use your free monthly allotment of credits (for those customers that have not upgraded to Que Intelligence) asking Que product support questions will not use credits.
Learn more here.
ASC SPOTLIGHT
Your Donation Form Is Live.
...but is it working?
Most organizations spend a lot of energy getting their donation form built and launched—and then don't think about it again until something breaks. That's understandable. There's always the next campaign, the next deadline, the next priority.
But your donation form is one of the highest-traffic pages your organization has, and small improvements there can have an outsized impact on results.
The good news is that optimizing an existing form doesn't require a rebuild. It usually requires a fresh look.
Read more here.
WHAT’S NEW IN EVERYACTION
Updated Bonterra Account Login Experience Now Live
This month, we introduced a refreshed login experience for EveryAction users, bringing a more consistent and secure sign-in across Bonterra products.
While you’ll now manage your account through the new Bonterra Account center - your email, password, data, and permissions will all remain the same.
Learn more here.
New Attribution Type and Adjustment Types Available
We've added a new contribution attribution type - "Affiliate Partner" - and three new contribution adjustment types - "Account Closed", "Stop Payment", and "Processing Error" - to help your organization track third-party affiliate fundraising revenue, as well as better align with standard bank return codes.
This update allows organizations to better track and reconcile contributions with greater precision, as well as provide an opportunity to map failed or reversed transations directly to existing banking standards - making your financial reconciliation smoother and easier to understand.
Learn more here.
Que Email Creation Enhancements
Que’s email creation just got a lot smarter.
We’ve added several updates to the Que Email Creation skill, including:
- Improved draft quality, drawing on high-performing outreach examples and organizational context to generate more relevant, mission-aligned emails
- Support for uploaded assets, allowing users to upload documents, images, and brand guidelines directly into Que’s chat to better incorporate strategy and ensure more consistent outreach messaging
- A more streamlined setup, using intelligent defaults and automatic theme applications to help reduce manual configuration time while maintaining consistent branding throughout
Learn more here.
Other Exciting Que Updates
- Que's Fundraising Analysis skill can now provide you with a clear visual snapshot of your fundraising endeavors and provide clear, informed recommendations on how you can improve on those efforts. Learn more.
- Get personalized donor stewardship insights on individual donors with the "Analyze profile with Que" button on contact profiles. Learn more.
- Que can now retain context across your conversations automatically with long-term memory. Learn more.
- We’ve made it even easier for you to build segments with Que - simply open up the Que chat and describe the list you want to build with plain, natural language. Learn more.
- You can now create an optimized contribution form, make major edits and adjust configurations, and then publish the form - all from a Que conversation. You can even upload images and campaign context to supplement your branding and messaging. Learn more.
ICYMI: optimized contribution form Enhancements
Have you utilized one of our optimized contribution forms yet?
We’ve added several additional improvements to our recently refreshed optimized contribution forms, which include:
- The ability to send confirmation email copies to internal staff for tracking and visibility
- The opportunity to add links and light formatting to form descriptions (like hyperlinks, bold, italics, etc.)
- Adjustments to the formatting of the footer text for better readability
Learn more here.
EVENTS & TRAINING FOR EVERYACTION
EveryAction: Office Hours
Join our EveryAction training experts each week in our open-ended, customer-driven sessions designed to give you answers to your burning questions - and how you how to get the most out of your fundraising software.
There are several staggered sessions each month so you can join whatever time works best for you - and submit your questions in advance to ensure we get you the best possible answers!
Check out one of our upcoming sessions:
Automate to Elevate: Building a Welcome Series That Converts Donors to Monthly Givers
Thursday, June 18 - 1:30pm ET
You've worked hard to get a new donor through the door, but what happens next matters just as much as getting them there in the first place.
In this coaching session, Kristi Rinick will walk you through how to build a welcome series that does the heavy lifting for you. From that very first email to the messages that move donors toward a monthly gift, you'll learn how to use automation to create meaningful connections and inspire lasting commitment without adding more to your plate.
Whether you're just getting started with automation or looking to level up what you already have, this session is for you. Kristi will break it all down in a way that's practical, easy to follow, and built for nonprofits of all sizes.
EveryAction Que Skills Lab
Wednesday, June 24 - 1pm ET
Welcome to the Que Skills Lab - where learning gets practical! This interactive webinar is built for people who want to roll up their sleeves and practice new Que skills, not just hear about them. Expect real scenarios, guided exercises, expert insights you can put to work right away, and a live Q&A to ask any of your Que questions.
Whether you’re looking to strengthen your approach, solve current challenges, or level up your impact, the Que Skills Lab is your space to experiment, learn, and grow!
Level Up With an EveryAction Certification
Want to stand out as a go-to leader within your organization - and drive stronger development results at the same time?
An EveryAction certification demonstrates to your colleagues and your community that you’ve sharpened your skills and validated your expertise with the tools you use every day. Certification isn’t just about earning a badge - it’s about building confidence, discovering new efficiencies, and unlocking the full potential of EveryAction.
Don’t just use EveryAction - level up on your expertise. Head to Bonterra Academy today to sign up for our certification prep course or register for our certification exam!
Already achieved certification? You can recertify your expertise through Bonterra Academy, too!
Sign up for our certification prep course here.
Sign up for our certification exam here.
WHAT’S NEW IN MOBILIZE
A Dedicated Home for Volunteer Hosts
Do you have volunteers who want to host events for the causes they’re passionate about? Mobilize now has a dedicated location for volunteer hosts - mobilize.us/volunteerhost.
Until now, Mobilize was built around finding events to attend. If your volunteers wanted to actually host an event instead, there wasn’t a clear path to get started - but the new Volunteer Host Hub changes all of that.
Volunteers now can:
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Browse a dedicated “Host your own event” feed of active campaigns seeking hosts
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Filter by organization and date to find campaigns that fit their specifications
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See clear campaign context up front, making it easy to see who runs the campaign - and more importantly, how to get involved.
Learn more here.
No More Manual Backfilling - Waitlists Now Fill Themselves
Waitlist automation is now live on Mobilize!
When one of your supporters cancels, the next person on your event’s waitlist automatically will be moved into that open spot (first come, first served).
This update eliminates the need for manual, back-and-forth outreach or tracking who should be next to fill an open spot. Your high-demand events will stay at full capacity without any added effort from your team, regardless of cancellations - and you get your valuable time back to continue coordinating the rest of your event’s logistics.
Learn more here.
Stronger Spam Protection with Turnstile:
Now On By Default
“Fake” signups and bot-driven abuse are an ongoing pain for organizers - and only add to increased levels of effort during the upcoming election cycles. That’s why we’ve added active Turnstile protection (a Cloudflare tool) to every signup surface on Mobilize automatically - no setup or request required for this added security protection.
While you may not notice any major changes (except for a brief “verifying…” step when submitting a form, suspicious signups will automatically display a quick “I am human” checkbox before being able to continue. No need for organizers to manually “opt in” for this added security feature - the protection that Cloudflare is known for has already been turned on.
Learn more here.
Learn more about Turnstile here.
WHAT’S COMING TO MOBILIZE
Upcoming Improvements to Magic Link Login
We’re streamlining the Magic Link login flow to make it clearer and easier to use. Today, if the Magic Link button doesn’t work, the fallback login requires entering a long token, so we’re making a small but meaningful improvement: replacing that long token with a simple 6-digit one-time code.
This keeps the same secure system behind the scenes while making fallback login easier to enter and less confusing to navigate. Stay tuned!
Updates Coming to Search Bar
Soon, we’ll be testing a small update to the search bar on the Mobilize.us front door to help more supporters find events faster.
What’s changing:
- A more visible, easier-to-spot search bar on the homepage
- Helpful placeholder text
- Suggested popular queries to guide new visitors
This update is designed to make it easier for supporters to discover and sign up to your events - we’ll have more information on this update soon!
Better VAN Sync Error Handling
We're proactively updating our sync capabilities in your Mobilize event creation form, so that you'll now be able to recieve real-time feedback on their configuration status.
This provides organizers the opportunity to see any potential issues before an event is published - preventing errors from being published, and making the event creation process even easier.
EVENTS & TRAINING IN MOBILIZE
Mobilize 101: General Onboarding
Every Other Friday - 2pm ET
Register here.
Join our training team every other Friday for an hour-long general onboarding, including live Q&A, to learn about Mobilize and how to implement your programs!
Our next sessions are scheduled for:
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Friday, June 12 at 2pm ET
- Friday, July 10 at 2pm ET
IMPORTANT DATES
Upcoming Office Closures
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Monday, June 8, 2026 - King’s Birthday (AUS)
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Friday, June 12, 2026 - Independence Day (PHI)
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Friday, June 19, 2026 - Juneteenth (US, CA, AUS)
Monthly Maintenance
EveryAction:
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Saturday, June 20, 2026 6am ET - 7am ET
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Sunday, June 21, 2026 6am ET - 7am ET
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Saturday, July 18, 2026 6am ET - 7am ET
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Sunday, July 19, 2026 6am ET - 7am ET
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Monday, July 20, 2026 6am ET - 7am ET
Mobilize:
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Monday, June 15 - 1am ET - 5am ET
During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window.
Please visit the Bonterra Status Page to view all upcoming scheduled maintenance windows.