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Umema Ganijee
Rising Star III
Umema Ganijee
Rising Star III
Nov 3, 2026 3:16 PM UTC
Question

Does anyone use Connect for consent signatures?

Hi fellow Apricoters!

Does anyone use Connect to obtain signatures for consents and other forms? If so, I’d love to hear how you manage situations where multiple participants share the same email address but each need their own forms signed.

I’m asking because Connect only allows one unique email address to be associated with an account. In our case, this presents a bit of a challenge, as many of our kiddos are in the care of the state, meaning their caseworkers are their legal guardians. However, caseworkers often have multiple children assigned to them, all of whom need individual consents and forms signed.

I’d love to hear how other organizations navigate this situation and what workarounds you may have found.

For our organization, regularly disabling or archiving Connect accounts and then reassigning them isn't a feasible option, given the administrative workload involved. This is especially challenging because consents need to be renewed annually.

Any ideas, suggestions, or experiences would be greatly appreciated. Thanks in advance!

Umema

    3 replies

    Michellef
    Rising Star I
    Michellef
    Rising Star I
    Nov 5, 2026 3:28 PM UTC

    I’m also curious if anyone has found a work around to this problem.  We have the same barrier using connect portal when the child is in care, there are multiple children in one home or the parents are separated but both involved.  

      Umema Ganijee
      Rising Star III
      Umema GanijeeAuthor
      Rising Star III
      Nov 5, 2026 5:41 PM UTC

      Hi Michelle,

      Yesterday, a colleague and I tested signing the consents through Teams and Zoom. Usually, both allow you to give control for the other person to sign documentation. Unfortunately, our Teams has restrictions so we were not able to do this through teams. Zoom was possible through the desktop version but mobile phones were problematic. 

      Rebekah Eslao
      Rebekah Eslao
      Community Manager
      Nov 5, 2026 3:54 PM UTC

      Hey there ​@Umema Ganijee ​@Michellef ! I’ve shared this to our teams too and this is something we don’t currently support in Connect—multiple participants sharing the same email address. It’s a special use case, especially for organizations working with state-involved youth where caseworkers are guardians for multiple kids.

      I’d definitely encourage you to share this in our Apricot Ideas Portal. That way our product team can see it, and other organizations facing the same challenge can upvote and add their voices. Thanks for bringing this to our attention! 

      I’m also really curious: Are there other organizations navigating this? If you’ve found workarounds or solutions that work, I’d love to hear how you’re managing it. Umema, once you submit your idea, feel free to post the link here—I bet other folks dealing with similar situations would want to upvote and join the conversation!

      Rebekah at Bonterra
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