How Do I Access My Product Support History?
The Bonterra support portal gives you a central place to view all of your current and past support requests, including the past 2 years of chat conversations. Follow the steps below to find and review your support history.
Step 1: Navigate to the Bonterra Support Portal
Open your browser and go to the Bonterra support portal.
Tip: Bookmark the support portal for quick access. You can visit it at any time, even outside of business hours, to check on open requests or review past conversations.
Step 2: Sign In to the Portal
If you have not logged in before, you will need to click ‘Sign Up’ to create an account. Please use the same email you use to log in to your Network for Good software.
Step 3: Open Your Request History
Once signed in, navigate to 'My Requests' or 'My Activities' to view a list of your support submissions. From here you can see:
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Open requests currently being handled by the support team
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Solved or closed tickets from previous interactions
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Past chat conversations migrated from Intercom
Step 4: Open a Request to Review Details
Click on any request in the list to open it and view the full conversation thread, including any responses from the support team, attachments, and status updates.
From within an open request, you can also:
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Reply to add more information or follow up on an existing ticket
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Check the current status of your request (Open, Pending, Solved)
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Reopen a solved ticket if your issue was not fully resolved
Step 5: Submit a New Request (Optional)
If you have a new question or issue, you can submit a support request directly from the portal without going through the chat widget. Look for the 'Submit a Request' button and complete the form with details about your issue. A member of the Bonterra support team will follow up by email.
Tip: Include as much detail as possible when submitting a request, such as the feature you're working in, the steps you've already tried, and any error messages you've seen. This helps the support team resolve your issue faster.
What else do you need help with?
Ready to explore more? Access these related articles:
Want to learn more about the Product Support Tool? Navigate to Understanding Product Support.
How do I view my past support tickets in Network for Good? | Where can I find my old Product Support chat history? | How do I sign in to the Bonterra support portal? | How do I check the status of an open Network for Good support ticket? | How do I reopen a closed support ticket in the Bonterra portal? | How do I submit a new support request in the Bonterra portal?