Need help from support? You can submit a request in the platform, track updates, or contact support directly by email or phone.
Use a Support Request for issues inside the platform. Use email or phone if you can’t log in or need urgent help.
Note: Tickets submitted through the platform first go to your organization’s Account Admin. The Admin can then involve the Bonterra support team directly from the ticket if needed.
Contact Support by email or phone
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Email: EA-Help@bonterratech.com
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Phone: (202) 370-8050
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Or connect with your organization’s administrator if you’re unsure—they can help escalate the issue if needed
Support hours:
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Monday–Friday, 8 am to 6 pm Eastern Time (ET)
What to include in your message:
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Description of the issue
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Steps to reproduce
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Examples (contacts, lists, usernames)
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Your organization name
Create a Support Request Ticket
Step 1: Start from the EveryAction Home Page
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When you log in, you’ll land on the Home Page
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Look at the left-hand menu, where all navigation options live
Step 2: Open “Request Support”
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Scroll to the bottom of the left menu
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Click “Need a Little Help?” (this is where you can contact support)
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Select “Request Support”
Or
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Or if you can’t find this button, you can find “Search for a page” in the left menu
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Type “Submit a Support Request”
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Select the result
Step 3: Fill out and submit your request
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Complete the form with as much detail as possible
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Include step-by-step instructions to reproduce the issue
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Add examples like contact records, saved lists, or usernames
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Indicate the urgency (choose higher urgency if your work is blocked)
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Click Done
Tip: Detailed information helps resolve issues faster.
After submitting, your request will join your support ticket list. You'll get an automatic reply when a support team member claims your ticket, and they will follow up within 3 business days.
Step 4: Add attachments (optional)
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Click “Attach a file” under the Subject line
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Upload screenshots or relevant files
Note: If your file is too large, compress it into a .zip file
Not quite what you were searching for?
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Navigate back to the Basics Resource Index.
How do I contact support? | How does contact support work in EveryAction? | Why can't I contact support? | Where do I contact support in EveryAction? | What is contact support in EveryAction? | How to contact support? | Can I contact support in EveryAction?
