How do I "check in" bidders at my auction?

May 14, 2026 4:48 PM UTC
2 replies
98 views

Checking in your bidders for your auction is a quick and easy way to confirm which of your participants have arrived, and provide those participants with the necessary information they'll need to participate.

Below, we've outlined the steps you'll need to take to check in those bidders once your event has begun.

Step 1: Open up the "Bidders" tab within your Auction page's Dashboard

Once your auction has begun, you'll want to navigate to your auction's dashboard, and click on "Bidders."

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Step 2: Search for the name or email of the bidder you're looking to check in

9756926-How_do_I_check_in_bidders_at_my_auction-Search+for+Bidder+-+Check+In.png

Step 3: If the bidder isn't reflecting, select "Add Bidder"

9756926-How_do_I_check_in_bidders_at_my_auction-Enter+New+Bidder+-+Check-In.png

For a refresher on how to add a new bidder, please click here.

Step 4: Confirm the bidder's credit card is on file, and confirm their bidder number

Once you've located (or added) your bidder, you should be able to confirm that they have added a credit card on file and their bidder number.

9756926-How_do_I_check_in_bidders_at_my_auction-Confirm+Card+on+File+and+Bid.png

Doing so will not only help your participants bid more quickly and easily - it'll help make the checkout process much smoother once your auction has ended.

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Jaclyn Drago

Explorer

how does a bidders credit card get on file and if they don’t have one on file how would you add it the night of the auction event?

Charles Case

Community Manager

Hi @Jaclyn Drago! As long as you have the question “Do you want to require bidders to input credit card before bidding?” set to yes, they’ll be prompted to enter their card info when they register as bidders. They can skip this part or close out the browser, but it would prompt them to do so whenever they log in again. They would not be able to bid online until they had a card on file.

As far as check-in goes:

Bidder approaches you, provides name
With the Bidder tab open, search for the bidder
If there is a credit card icon next to their name, they are on file and good to go
If not, I recommend having a QR code at your table for the auction (one is available to you under the Share area of your Auction details) and prompt the person to scan it, log in, and they’ll be directed to enter their card info then

You cannot put a card on file for a bidder. They will need to do that themselves. But! If that fails for any reason, that person can also come to you when the auction closes and checkout with you (or checkout via the Auction page themselves)

Charles Case (they/he)