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Liz Ragland
Liz Ragland
Mar 4, 2026 3:33 PM UTC

How do I resend a donor their receipt?

Step 1: Navigate to 'Fundraising Pages'

Note: These steps are only applicable to receipts for online donations. If a donor requests a copy of their receipt for a gift they made offline, you can send them an acknowledgment via e-mail or direct mail.

From your 'Donor Management' Dashboard, click 'My Tools' in the upper right corner of the page and select 'Fundraising Pages'.

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Step 2: Search for the donor

When directed to your 'My Campaigns' page, click the 'People' tab and select 'Donors/Fundraisers' from the drop-down menu.

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You will be prompted to search by the donor's name or e-mail address, and you can select the correct donor from the list of suggestions that appear while you type.

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Step 3: Resend the donation receipt

On the donor's profile, find the donation you need to resend a receipt for, click the 'Actions' button next to it, and select the 'Details' option.

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From the 'Donation Overview' page, click the 'Actions' button and select 'Resend Receipts' from the drop-down list of options.

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Troubleshooting Tips

If your donor still has not received the receipt after you have sent another copy, we recommend trying the following:

  • ask them to confirm their e-mail address

  • ask them to check their Junk/Spam folder(s)

  • ask them to check their e-mail security settings

  • ask them to add noreply@networkforgood.com as a contact in the Gmail Contact Book or Safe Sender list if they are using Microsoft Outlook

Note: If your admin account is set up to receive copies of each donor's tax receipt, you will receive a duplicate receipt whenever you resend a donation receipt.

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