How do I monitor Triggered Emails?

Follow the steps below to see how many messages your Triggered Emails are sending and how supporters are responding. 

Step 1: Check the Triggered Emails dashboard 

Open the Triggered Emails tab from the top of the Targeted Email feature. 

At the bottom of the page, you’ll see a summary section listing all your Triggered Emails. For the Recurring Commitment Failure Triggered Email, you’ll see columns showing: 

• Total number of Recipients 

• Opens percentage 

• Clicks percentage 

• When the email was Last Sent 

Note: Subscription Confirmation Emails are not tracked in the same dashboard summary. Use the Email Performance Report for those (see Step 4). 

If you sent copies of the triggered email to staff members when you set it up, remember that their opens and clicks are included in these percentages. 

Step 2: Search for recipients of a Triggered Email 

To find specific contacts who received a Triggered Email, open Create A List, then open the Targeted Emails section and select the name of the Triggered Email. Narrow your list by selecting the date when the email was first sent, opened, or clicked. 

Step 3: View Triggered Email history on a contact record 

To see which Triggered Emails a specific contact received, open their contact record and find the Targeted Email section in the details. You’ll see when the message was sent and whether it was read. 

Step 4: Use email reports to track performance 

Run the Email Performance Report and use Group By > Subject Line to see total Opened and Clicked counts for the Triggered Email message. 

You can also track Triggered Email performance in the Email Comparison Report by setting the Email Type filter to Series. 

Not quite what you were searching for? 

• Navigate back to the Email Campaigns & Management Resource Index.

How do I monitor Triggered Emails in EveryAction? | How do I see who received a Triggered Email in EveryAction? | How do I track open rates for Triggered Emails in EveryAction? | How do I find Triggered Email recipients in Create A List? | How do I view Triggered Email performance in a report in EveryAction? | Why doesn’t the Subscription Confirmation Email show in my Triggered Email dashboard? | How do I check if a contact received a Triggered Email in EveryAction?