Mistakes happen. Not to worry! If you need to edit an e-mail blast, follow the steps outlined in this article.
Note: Unfortunately there is no way to “un-send” or “recall” an e-mail blast that has been sent – only ways to correct the information after the fact.
Step 1: Navigate to your 'Email Blasts'
From your 'Donor Management' Dashboard, click the 'Communication' tab and select 'Email Blasts' from the newly expanded list.
Step 2: Edit your e-mail blast
To edit an existing e-mail blast that has been sent, click the 'Actions' button next to it and select 'Duplicate'.
Tip: Click 'Add Email Blast' and follow the steps to create a new e-mail if you want to send a new e-mail blast to the same audience notifying them of the error.
Note: Depending on when you sent the original to your recipients, you may find an option to “resend” your original e-mail blast. This option is only available for a limited time after an e-mail blast has been sent - we recommend disregarding it and using the 'Duplicate' action instead to make any corrections.
Step 3: Review your updated e-mail blast
Carefully review each step of the onboarder to make all necessary corrections (such as in the body of the e-mail in the 'Build' step or the subject line in the 'Setup' step).
You will want to choose a subject for the e-mail that indicates an error in the previous communication – for example, “CORRECTION: Update on [Name of Original Email]”.
Once you are confident you have made all necessary corrections, you can send your updated e-mail blast!
Can I recall or unsend an email blast? | How do I fix an error in a sent email? | What does the Duplicate option do for email blasts? | Should I resend or duplicate an email blast? | How do I send a correction email to the same audience? | Why can’t I edit a sent email blast? | How do I change the subject line after sending an email?