Troubleshooting: Cannot Replace {{Amount}} Error
This article helps you resolve the “Cannot replace {{Amount}}” error, which can appear during the review and delivery step of your Targeted Email.
What causes this error?
The error occurs when your email includes the {{Amount}} merge field in link text, but the am= query string parameter is missing from the link URL or has been customized in a way that doesn’t meet the requirements for the merge field to resolve.
Two common causes:
- You added {{Amount}} to the link text but the am= query string is not present in the URL
- You customized the am= query string value
How to fix it
If the am= query string is missing: Add am= and the correct value to the URL in your SmartLink. The SmartLinks wizard will add this automatically if you use it to build your link.
If you are using a customized query string: You can still display the amount in your link text — use the format_currency() macro instead of {{Amount}}. For example:
Give {{format_currency(OneTimeDefaultOptimizedAskAmount,‘USD’)}} today!
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How do I fix the Cannot Replace Amount error in Targeted Email? | Why am I getting a Cannot replace Amount error in EveryAction? | What does the Amount merge field error mean in Targeted Email? | How do I fix a SmartLink error in EveryAction? | How do I use format_currency instead of Amount in Targeted Email? | Why is my Targeted Email failing to send due to an Amount error? | How do I add the am query string to a SmartLink in EveryAction?