Confirmation emails for Online Actions not working?

4 replies
67 views

I created a volunteer form through Online Actions for people to request a service from us. I can see on my end that it is set up to send a copy of the confirmation email to two of our staff members, but after attempting multiple tests, it seems like the confirmation goes through to the client but not to us.

Charles CaseAnswer

Community Manager

Hi @annamcguiness! Are your email addresses separated by a semi-colon or comma? I’m curious if you’ve tried both or if there are additional spaces in there too?

Charles Case (they/he)

Charles CaseAnswer

Community Manager

Hi @annamcguiness! Are your email addresses separated by a semi-colon or comma? I’m curious if you’ve tried both or if there are additional spaces in there too?

Charles Case (they/he)

R

rocy

Rising Star I

I’m experiencing this problem right now. It’s not sending an email to the recipient, nor the copy to emails. I’ve also tried comma or semi-colon with no space, but none went through. Can you please assist?

Charles Case

Community Manager

Hi @rocy - If you’ve tried to change the comma/semi-colon separator and still can’t get through, I’d recommend reaching out to our support team at ea-help@bonterratech.com. I think it’d be good for the support team to look at your Form directly and assess if it’s a simple fix or maybe a bug you’re experiencing.

Charles Case (they/he)

A

annamcguinessAuthor

Explorer

Hi @Charles Case removing the space after my semi-colon resolved the issue! Thanks so much for that simple fix

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