Post your questions for August 10th EA Office Hours!

A question in two parts:

1. Please explain the difference between the bounce rate shown on the Targeted Email dashboard and the bounce rate shown for the same email in the Email Performance Report. The bounce rate on the dashboard is always significantly higher. I suspect that’s because it includes soft bounces.
2. Does EA resend an email if there’s a soft bounce? If so, how many times does it try to resend?

EA sends multiple copies of the same email to a subscriber who has more than one email address in their contact record. Can you suppress sending more than one copy, sending only to the preferred address? If you can do this, is it recommended practice?