Why are merge fields blank only when sending sample emails?

1 reply
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I’m putting together my Year-End Acknowledgements and when I view a preview email, all the relevant merge fields are correct. However, when I send a sample email, they are all blank. Why is that?

EveryAction

Liz Ragland

Hi there! I shared this with one of our support managers and he suggested submitting a support ticket so they can get more details so they can investigate: https://www.bonterratech.com/support

Thanks!

-Liz

Liz at Bonterra

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