Community Manager

Troubleshooting MiniVAN

May 15, 2026 7:14 PM UTC
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We’ve made some updates to our login experience! If you come across references to “ActionID” in our help resources, those are being updated to reflect the new name: Bonterra Account. Nothing changes on your end as we tidy up the documentation.

Overview

MiniVAN is a canvassing app that users can send data to so that their volunteers can knock doors and enter data as they go. Canvassers then sync data back to the database, and users can review and commit the data.

Keep in mind that if you have an administrator that you usually report issues to you will still need to report MiniVAN issues through them. If they’re unable to resolve it, they’ll escalate it to our support team.

Best Practices

When asking volunteers to canvass with MiniVAN, the following tips may be helpful in preventing issues:

Remind canvassers to make sure their MiniVAN app is up-to-date (before canvassing)
Remind canvassers to make sure the operating system on their device is up-to-date (before canvassing)
Remind canvassers to sync their data periodically, and especially when done canvassing

Common Issues

Synced data is not appearing on the commit page (or something else seems off on the commit page)

First, using the status filter to double check to make sure the data has not already been committed. The majority of times this problem is reported, it turns out the data was already committed.

If the data has not already been committed, send the name of the canvasser, the user ID (if applicable), the date(s) they canvassed, and the list number they were canvassing so we can check our logs.

I get an error downloading a list on MiniVAN

If an error code is appearing, send us the error code. If possible, also send the list number; in the meantime, submit a support request and we can look into it.

I am having trouble syncing the data or experiencing something else unexpected while using the MiniVAN app

For issues experienced in the MiniVAN app, we will almost always need as much information about the device and workflow as possible. That includes:

Device Information
- Platform (iOS or Android)
- Operating system version (can be found somewhere in your device settings)
- MiniVAN version (this can be found in the help menu of the MiniVAN app)
List Number
Canvasser
Date Canvassed

Support Requests

When sending in a support request about any issue with MiniVAN, please include the following details so we can assist you as quickly as possible:

The names and Bonterra Account email addresses of the users encountering the issue
The list number they are canvassing
The device(s) they are using (iPhone 6s, Google Pixel, Samsung Galaxy, etc)
The operating system (iOS 11, Oreo, etc)
The version of MiniVAN they are running (if there are any updates for the app, they should run these)

You may also want to verify the following:

The MiniVAN app is up-to-date
Their device's operating system is up-to-date
The list number has not expired
Check the App Store or Google Play to confirm that the app is compatible with the device(s) being used

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