How do I manage conversation statuses in the Inbox?

Use conversation statuses to track which supporters still need a response. 

Step 1: Understand Message Status Types 

Each conversation can be: 

• Unread – You have not opened it  

• Read – You have opened it  

• Open – Conversation is ongoing  

• Closed – No further action required  

Closed messages automatically appear as Read. 

Step 2: Mark a Conversation Closed 

1. Open the conversation  

2. Click the check mark in the upper right corner  

The panel refreshes and displays the next available Open conversation. 

Step 3: Mark as Unread (Optional) 

1. Open the Action Dropdown (three dots at the top of the conversation panel)  

2. Select Mark as unread  

This keeps the conversation open for follow-up. 

Not quite what you were searching for?

• Navigate back to the Mobile Messaging Resource Index.