How do I reply to supporters in the Inbox?

Follow these steps to view and respond to incoming Mobile Messaging replies. 

Step 1: Open the Inbox 

1. Go to Engagement 

2. Select Mobile Messaging 

3. Choose View Inbox 

The number of unread messages is displayed on the dashboard. 

Step 2: Filter or Search Messages (Optional) 

You can: 

• Filter by Open, Unread, Closed, or All Messages 

• Search by contact name or phone number 

• Sort from newest to oldest or vice versa 

Blue dots indicate unread messages. 

Step 3: Open a Conversation 

Select a message to view the full conversation history in the right panel. 

The conversation updates in real time while you are in the Inbox. 

Step 4: Send a Reply 

1. Type your response in the text box at the bottom 

2. You may include emojis and standard links 

Merge Fields, Smart Links, and other media are not supported in one-to-one responses. 

Not quite what you were searching for?

• Navigate back to the Mobile Messaging Resource Index.

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