Follow these steps to view and respond to incoming Mobile Messaging replies.
Step 1: Open the Inbox
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Go to Engagement
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Select Mobile Messaging
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Choose View Inbox
The number of unread messages is displayed on the dashboard.
Step 2: Filter or Search Messages (Optional)
You can:
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Filter by Open, Unread, Closed, or All Messages
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Search by contact name or phone number
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Sort from newest to oldest or vice versa
Blue dots indicate unread messages.
Step 3: Open a Conversation
Select a message to view the full conversation history in the right panel.
The conversation updates in real time while you are in the Inbox.
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How do I schedule a follow-up from the Inbox?
Back to Understanding Using Mobile Messaging.
Not quite what you were searching for?
- Navigate back to the Mobile Messaging Resource Index.
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