As you progress through the donor cultivation process, you'll need to update your action plan to reflect new information and status changes.
Step 1: Access the existing action plan
Method 1: From the contact record
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Open the donor's contact record
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Locate the Moves Management action plan section
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Click "Edit" next to the plan you wish to update
Method 2: From the Major Giving Portfolio
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Open the Major Giving Portfolio
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For contacts with upcoming follow-ups, find their card and click the action menu (three dots)
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Select "Edit action plan"
Method 3: From the Action Plans tab
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Open the Major Giving Portfolio
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Click the "Action plans" tab at the top
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Find the plan and click the action menu next to the contact's name
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Select "Edit action plan"
Step 2: Update the plan status
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In the Plan Details section, change the Status to reflect current progress
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Move from Identification through Qualification, Cultivation, Solicitation, etc.
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The Status Date will automatically update to today
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Note that each status has a fixed probability percentage used for forecasting
Step 3: Update ask information
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After making your ask, update the Plan Ask section
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Enter the actual Ask Date
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Record the Result (Yes, No, Maybe, Later)
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Enter the Result Date
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Update the Committed Amount if different from your original ask
Step 4: Add supporting information
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Schedule Follow-ups for next steps
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Add Contact History to document interactions
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Include Notes with important context or observations
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Attach Files for supporting documents or research
Step 5: Save your changes
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Review all updated information
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Click "Save" to update the plan
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Your changes will be reflected in reports and the Major Giving Portfolio
What else do you need help with?
- Understanding Moves Management Action Plans
- How do I add and track pledges in an action plan?
- How do I copy an action plan?
