donation pages

Hi ​@Ellen Thomison ! Could you please elaborate on what you’re experiencing?  I logged in to your account and saw that the page has been built, so I’m not too sure what you mean.

​@Charles Case any other ideas how I can receive test emails?

Thank you Rachel.  I don’t mean to keep bugging you all but when I put success@networforgood.com in search bar it takes me to the bonterra website with introductory information.  I don’t see any option for help for current NFG users.

Please advise

Hi ​@Ellen Thomison so sorry, I didn’t clarify - that’s our support email address! 

Where can i find our donation page?

Hi ​@Samlina Cawray - head to fundraising pages on the left side of the screen. From there, you’ll be brought to the “My Campaigns” page. There, you’ll see your pages and you can manage and edit them there. 

I am trying to add my phone number for 2 factor authorization.  How do I contact customer service to do that?  I am trying very hard to see one of our donors so we can send them a thank you note, and cannot seem to find that info.  Anyone have information for this?

Hey ​@bkendrick : To add a phone number, you’ll first head to the setting tab on the left. From there, select admins, and click the actions drop down next to your name to edit and add a phone number. If you run into any issues you can email support at success@networkforgood.com.

You can search for your donors under the contacts tab. If you’re looking for a specific donation record, that you can search for under the giving tab.