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Doug Hess
Doug Hess
Explorer
October 14, 2026
Question

Invitation for setting up an account expired

I created accounts for my different staff at their appropriate levels. I have some staff who missed their initial email and now their link has expired. There seems to be no way to re-send an invitation and changing their status or following the steps by the AI help haven’t worked so they are not able to log in.

    1 reply

    Rebekah Eslao
    Rebekah Eslao
    Community Manager
    October 14, 2026

    Hi ​@Doug Hess! No worries—if your staff missed that initial email, there’s an easy workaround.

    Have them go to your login page and click the “Forgot Password?” link below the email and password fields. They’ll enter the email address the original invite was sent to, and the system will send them a new email to set up (or in this case, create) their password.

    Once they click that link from the new email, they’ll be able to set their password and log in.

    This article has more details if you run into any snags! 

     

    Rebekah at Bonterra
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