We’ve made some updates to our login experience! If you come across references to “ActionID” in our help resources, those are being updated to reflect the new name: Bonterra Account. Nothing changes on your end as we tidy up the documentation.
If you do not see any links to Online Actions from the Sidebar or in your Main Menu, there are three potential reasons:
- You are logged in with just your username, not your Bonterra Account.
You must be logged in with Bonterra Account in order to get to Online Actions.
You can see if this is the case by clicking on Manage Profile in the user dropdown menu (your name in the top right corner of the screen when logged in). If you do not see Bonterra Account Profile at the the top, then you are not logged in with Bonterra Account and should ask an administrative user for your organization how to log in with Bonterra Account. If you are the administrative user and need assistance, please contact the Support team.
If you are not the administrative user for your organization, contact your Administrator for additional help. If you are the administrative user for your organization and are having problems, contact Customer Support and we can check that you have the correct User Profile or User Role.
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