How do I troubleshoot Pipeline Cloud connection issues?

Overview 

Connection issues are common when first setting up Pipeline Cloud. This guide helps you identify and resolve the most frequent problems users encounter. 

Step 1: Check for invitation email 

1. If you haven't received your invitation: 

   1. Check your spam folder 

   2. Search for emails from Microsoft Invitations (invites@microsoft.com) 

   3. Contact support if you cannot find the invitation 

Step 2: Verify software requirements 

1. For Azure Data Studio: 

   1. Ensure you have version 15.02 or higher installed 

   2. Remember that database name is required connection information 

2. For SQL Server Management Studio (SSMS): 

   1. Ensure you have version 18.6 or higher installed

   2. Database name must be provided in the Connection Properties tab (click Options to see this) 

Step 3: Resolve "Login failed for user" errors 

1. If you see "Login failed for user <token-identified principal>" in Azure Data Studio: 

   1. Click the person icon in the bottom left corner 

   2. Identify any linked accounts that display 

   3. Click the X to delete the old connection 

   4. Click Yes on the confirmation modal 

   5. Try connecting again with correct credentials 

2. If using SSMS and encountering connection errors: 

   1. Double-check that you've entered the database name in Connection Properties 

   2. Verify you're using the correct authentication method (Microsoft account) 

Step 4: Understand latency expectations 

1. Pipeline Cloud typically has 10-15 minutes of latency 

2. Contact Customer Support if latency exceeds one hour 

3. Note that this product does not have any service level agreements 

What else do you need help with?

• Understanding Pipeline Cloud 
• How do I connect Pipeline Cloud to Power BI? 
• How do I verify the database schema?