📋 Track Which Script Was Used for Every Contact Attempt
NGP VAN now records which script was used during each canvassing or phone banking contact attempt. Previously, there was no direct link between a contact attempt and the script delivered during that interaction, leaving organizations unable to connect outreach activity to specific messaging. That gap is now closed.
When a canvasser or phone banker makes a contact attempt in MiniVAN or a VPB with a script active, VAN automatically logs the Script ID on that attempt record. No action is required from staff in the field, it happens in the background. The Contact History Report gains a new Script column, filter, and grouping option, giving data staff and field directors a native reporting surface for script-level analysis.
This means organizations can now go beyond tracking whether contact was made to understanding what message was delivered and to whom, enabling script coverage analysis, message type distinctions (GOTV, persuasion, accountability), and script effectiveness evaluation across a target universe.
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