How do I fix event visibility problems?

If your event isn't appearing where expected or is visible to the wrong audience, follow these steps to correct visibility issues. 

Step 1: Check basic visibility settings 

1. Navigate to Events > Event Pages 

2. Open the event in question 

3. Go to the Setup tab 

4. Verify "Show on Calendar" is checked if you want the event displayed on your calendar 

5. Ensure "Public" is selected if you want the event visible to everyone 

Step 2: Review publish and expiration dates 

1. On the Setup tab, locate the publish and expiration date fields 

2. Confirm the publish date is in the past or today 

3. Ensure the expiration date is in the future 

4. Check that the event date hasn't already passed 

Step 3: Verify audience targeting settings 

1. Check if you've limited the event to specific groups or segments 

2. Review any custom audience targeting settings 

3. Ensure targeted supporters can access the event based on their permissions 

4. Test viewing the event while logged in as different user types 

Step 4: Check URL and embedding settings 

1. Confirm your event URL is correctly formatted 

2. If embedding the event on a website, verify the embed code is properly implemented 

3. Check that the page containing your embedded event is publicly accessible 

4. Test the direct event URL in an incognito browser window 

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