How do I fix incorrect pricing on my tickets?

If your tickets are displaying incorrect prices or discounts aren't applying properly, follow these steps to fix pricing issues. 

Step 1: Review basic ticket settings 

1. Navigate to Events > Event Pages 

2. Open your event 

3. Go to the Tickets tab 

4. Select the problematic ticket type 

5. Verify the base price is set correctly 

Step 2: Check discount configurations 

1. In the Tickets tab, review any configured discounts 

2. Ensure discount codes are spelled correctly 

3. Verify discount dates are valid and active 

4. Check that percentage or fixed amount discounts are calculated correctly 

Step 3: Review tax and fee settings 

1. Go to the Setup tab 

2. Check if you've enabled any processing fees or taxes 

3. Verify the fee calculation method is set as intended (added or included) 

4. Ensure tax rates are configured correctly if applicable 

Step 4: Test the checkout process 

1. Add tickets to your cart and proceed to checkout 

2. Review the price breakdown displayed to customers 

3. Test applying any discount codes 

4. Verify that the final price matches your expected total 

Not quite what you were searching for?

• Navigate back to the Feature Overview.