To check the acknowledgment status of a donation, follow the steps below!
Step 1: Navigate to your 'Giving' Dashboard
From your 'Donor Management' Dashboard, click the 'Giving' tab on the left navigation panel.
Step 2: Search for the donation
You can search for a donation record by a donor's name or e-mail address. Alternatively, you can use or create a filter or manually scroll through the list of donations further down the page.
Step 3: Check the acknowledgment status
Once you have located the donation(s) you want to check on, you should find the status under the 'Acknowledge' column.
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Donation not acknowledged: indicated by an exclamation mark
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Acknowledgment in progress: indicated by ellipses
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Marked as Acknowledged: indicated by a check mark
- Donors who choose to cover processing fees will now see that contribution reflected on acknowledgement emails, letters, and videos alongside their donation amount. This ensures donors are recognized for the full value of their generosity, no action required.
What else do you need help with?
How do I send an acknowledgment via e-mail?
How do I create an acknowledgment via Direct Mail?
How do I mark an offline donation as "acknowledged"?
How do I send acknowledgments in bulk?
How do I acknowledge a tribute gift?
Not quite what you were searching for?
Navigate back to the Donor Management Index.
How do I see if a donation has been acknowledged? | What do the acknowledgment status icons mean? | How do I find unacknowledged donations? | Where is the Acknowledge column in Giving? | Why does my donation show acknowledgment in progress? | How do I confirm a donation was marked as acknowledged? | How do I filter by acknowledgment status?