Samaritan House shelter in Denver Co

Hi ​@Marcelina Trujillo,

Thank you for reaching out! To point you in the right direction, we have a couple of follow-up questions since the solution may differ depending on how your organization is tracking beds.

Could you share a bit more detail?

It looks like your organization uses Apricot for Homeless Services (AHS), there may be specific steps that apply to your setup — and the answer will depend on how your beds are configured.

For the fastest resolution, we'd recommend reaching out directly to the Apricot Support team, as they'll be able to look at your specific database configuration. You can contact them through any of the following:

• In-product chat: Click the question mark icon in the lower-right corner of Apricot to open the Resource Center, then select Contact Support → Chat with Support
• Support portal: Submit a request at bonterra.zendesk.com
• Email: apricot@bonterratech.com
• Hours: Monday–Friday, 7:00 AM–5:00 PM CST

You can find full details on contacting support here: Contacting Apricot Support

We're happy to help in the meantime — just share those details above and we'll do our best!