Each of your contacts can have a primary e-mail address, a secondary e-mail address, and a work-related e-mail address.
Here are a couple of important things to note when managing these contacts:
1) Sending an e-mail blast to a contact with multiple e-mails
When you send an e-mail blast to a contact with more than one e-mail address listed, the e-mail will be sent to each e-mail address listed on the contact’s record.
The system will first attempt to send the communication to the contact’s primary e-mail. If the primary e-mail address cannot receive e-mails, the message will be sent to the contact’s work e-mail address. If the contact does not have a work e-mail address listed, the system will try sending the message to the contact’s secondary e-mail address.
2) Sending an e-mail blast to contacts sharing an e-mail address
When you send an e-mail blast to two or more contacts that share the same e-mail address, multiple copies will be sent to that e-mail address. If you include certain “merge fields” that automatically pull in a contact record’s information, then each separate e-mail will contain the details of only one of the contacts sharing the e-mail.
For example, if Pam and Susie have separate contact records in 'Donor Management' but share an e-mail address, two e-mails will be sent to that e-mail address.
One e-mail will begin with “Dear Pam” and include all of Pam’s details, while the second e-mail will begin with “Dear Susie” and contain all of Susie’s information.
What else do you need help with?
How do I manage multiple contacts within a contact profile?
How do I mark a contact as 'Deceased'?
How do I unsubscribe a contact from e-mail communications?
How do I use 'Donor Management' to identify duplicate contact records?
How do I merge duplicate contact records?
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How do multiple email addresses work in Donor Management? | Will email blasts send to all email addresses on a contact record? | What happens if two contacts share the same email address? | How does the system choose which email address to send to first? | Why did a contact receive multiple copies of the same email? | Can I control which email address receives communications? | How do merge tags work when contacts share an email?