How do I manage duplicates in Que?

Step 1: Review the Duplicate Management page.

You can also navigate directly to the Duplicate Management page in EveryAction to see your full list of identified duplicate pairs at any time, or check the Actionable Insights panel on your EveryAction home screen for a summary of your duplicate count and confidence breakdown.

Step 2: Review Duplicate Pairs

On the Duplicate Management page, your identified duplicate pairs are displayed sorted by confidence level, High first, followed by Medium and Low. Each pair shows key contact details for both records side by side, so you can quickly assess whether they represent the same person.

Review the name, contact information, and other key fields for each pair before deciding what to do next.

Step 3: Merge or Dismiss Each Pair

For each pair, you have two options:

• Merge: If the records represent the same contact, select Merge to combine them using the existing EveryAction merge workflow, now integrated directly into the Duplicate Management page. The merged pair will be logged and removed from your queue.

• Dismiss: If the records are not actually the same person, select Not a match to dismiss the pair. It won't resurface for that specific record combination. Other pairs involving either record are unaffected.

All merges are human-initiated and reviewed. No records are changed without your explicit action.

Step 4: Work Through Your Queue

Continue reviewing pairs from the top of your queue down. Because pairs are ranked by confidence, starting with High-confidence matches lets you resolve the clearest duplicates first and build momentum before moving to less certain pairs.

If a contact has multiple potential duplicates, resolving one pair does not affect the others, each pair is handled independently.

Step 5: Return as Your Database Updates

The detection model runs nightly, so new potential duplicates may appear in your queue over time as your database grows and changes. Check back regularly to keep your contact records clean and your data reliable.

What do you want to do next?

Interested in learning how Bonterra keeps your data safe? Read more about Bonterra's AI Responsibility and Data Security Practices here.

Ready to learn more about Duplicate Management? Access these 'How do I' articles:

Want to learn more about Que Skills? Check out the Que Skill Index here.

Not what you are looking for? Return to Understanding Bonterra Que here.

How do I manage duplicates in Que? | How do I merge duplicate contacts in EveryAction? | How does Que detect duplicate records? | What is the Duplicate Management page in EveryAction? | How do I dismiss a duplicate in Que? | Does Que automatically merge contacts? | How do I clean up duplicate contacts in EveryAction using Que? | Where do I find duplicate contacts in EveryAction?