Locked out of your Apricot account? Check out this video walking through how to reset your password or receive further login help.

Note: User accounts become locked after 5 consecutive failed login attempts.

Step 1: Request a password reset

On Apricot's login page, click 'Forgot Password'. This will direct you to the "Forgot Your Password?" page.

Step 2: Enter your username

Enter the email address associated with your Apricot login and click 'Reset Password'. This will send a password reset email to the email address entered.

Step 3: Check your email

To ensure you receive the password reset email, we highly recommend allow-listing the email address and IP address below:

• From address: secure@socialsolutions.com

• IP address: 168.245.23.126

Be sure to check your junk and spam folders for the email. If it shows up in either, you can mark the email as 'not spam' to prevent future emails from going into those folders.

Once you receive the email, click the password reset link to access Apricot.

Note: If you have access to multiple databases, you will receive a password reset email for every database. You must use the link in each email to reset every password and regain access to all databases.

Step 4: Contact your administrator

If for any reason you're unable to unlock your own account, reach out to your Apricot administrator as they have the ability to unlock another user's account.

What else do you need help with?

• How do I unlock another user's account? (Role-Based Permissions)

• How do I unlock another user's account? (Legacy Permissions)

• Not what you're looking for? Navigate to overview

How do I unlock my Apricot user account? | Why is my Apricot account locked? | How do I reset my Apricot password? | What happens after too many failed Apricot login attempts? | Why didn’t I get my Apricot password reset email? | How do I unlock another user’s Apricot account? | Who can unlock my Apricot account?