Best Practices: Managing Que in Your Apricot Organization
Que is built into Apricot to help your team work more efficiently. Que Manager puts you in control of how that rollout happens. With a few decisions up front, you can introduce Que at the pace that fits your team, keep an eye on credits, and know when it may be time to consider Que Intelligence.
Getting Started with Que Manager
For the basics, see Que Manager: Admin Guide.
Admin Scenarios
| Scenario | What to do | Where to look |
| Start with a pilot group | Turn off Que access for users outside the pilot, then turn it on as you’re ready. | How do I control which users can use Que in Apricot? |
| Limit which skills are available | Enable only the skills that match your team’s workflows. | How do I turn Que skills on or off in Apricot? |
| Suspend all AI activity quickly | Use Que for this site. It’s the fastest way, and no credits are used while it’s off. | How do I turn Que on or off for my whole site in Apricot? |
| Audit who has Administrator access | Filter the user table by access type. | How do I find users and check their access level in Que Manager? |
| Spot users running low on credits | Check balances in the user table before the monthly reset. | How do I monitor Que credit usage in Apricot? |
| Move beyond credit limits or unlock more skills | Select Unlock Que Intelligence to meet with an Account Executive. | How do I upgrade to Que Intelligence in Apricot? |
Recommended Practices
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Decide your approach before launch day. Choose whether Que will be on for everyone, a pilot group, or no one, and set it in Que Manager.
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Tell your team what to expect. Let users know which skills they can use, that credits are per user, and that they reset at the start of each month. Share what the out-of-credit message looks like so it doesn’t surprise anyone.
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Set expectations about review. Que produces drafts and summaries. Ask staff to review everything before they rely on it or save it to a record.
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Audit Administrator access regularly. Administrators can manage Que settings for the whole organization.
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Check credit balances monthly. Look at the user table before credits reset.
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Review settings after upgrading. Your existing skill toggles are preserved, so confirm they still match how you want to use the newly available skills.
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Follow your organization’s data and privacy policies. Share them with your team along with Que guidance.
Admin Launch Checklist
| Done | Task |
| ☐ | Decide whether to enable Que for everyone, a pilot group, or no one |
| ☐ | Open Que Manager and confirm Que for this site is set the way you want |
| ☐ | Confirm which skills are enabled |
| ☐ | Review the user table and adjust access as needed |
| ☐ | Share a short announcement and guidance with your team |
| ☐ | Add a monthly reminder to check credit balances |
| ☐ | If needed, schedule a meeting about Que Intelligence |
What do you want to do next?
Not what you’re looking for? Navigate to back to the Que Manager Index.
What are best practices for rolling out Que in Apricot? | How should I introduce Que to my team? | How do I manage Que creditsfor my organization?