The Resource Center is built into Apricot to help you find answers right where and when you need them. Whether you're just getting started, troubleshooting an issue, or exploring new features, it's your first stop for help.
To open the Resource Center, click the question mark icon in the lower-right corner of your screen after logging in to Apricot.
Explore Resources
Here you will find links to informative help articles, pre-recorded webinars, links to sign up for live Training and Coaching events, and more! This is your primary hub to learn how to use the Apricot platform, and get the most out of your experience.
Contact Support
Connect with the Apricot Support team for technical questions. Click Contact Support to get started. You'll see two options:
- Chat with Support — type your question in plain language and the chat will respond with answers sourced from Apricot's help center. It works best for how-to, navigation, and workflow questions.
- Browse Help Articles — goes directly to the Apricot help center.
If you still need help after reviewing the chat response, you can request to connect with a support agent and the chat will connect you directly.
Support requests are tracked in the Bonterra support portal at bonterra.zendesk.com. For a full walkthrough, see Getting In-Product Support in Apricot.
Training & Webinars
View upcoming live training sessions, expert-led events, and recorded webinars to help you build your skills.
Announcements
Here you'll find any announcements around new features we've built or other changes to your experience. Look for the pulsing icon whenever we launch new content to check out!
Subscribe to Alerts
Here at Bonterra, we understand that transparency and timely information around system outages or schedule maintenance is critical to your fundraising success. Here you can access our Status page that will report on any incidents or scheduled maintenance so you can plan accordingly. You can also subscribe to receive email alerts whenever we add a status update!