How do I solve payment issues for ticketed events?

Payment processing problems can prevent attendees from successfully purchasing tickets. Here's how to identify and resolve common payment issues. 

Step 1: Verify payment processor settings 

1. Go to Settings > Payment Processors 

2. Ensure your payment processor is properly configured 

3. Check that your API keys or credentials are current and correct 

4. Verify your payment processor account is active and in good standing 

Step 2: Check event payment settings 

1. Navigate to Events > Event Pages 

2. Open the problematic event 

3. Go to the Setup tab 

4. Under "Payment Methods," verify that appropriate payment options are enabled 

5. If using offline payments, ensure proper instructions are provided 

Step 3: Test the payment process 

1. Try completing a test transaction using a different payment method 

2. Check if payment errors provide specific error messages 

3. Review your payment processor's dashboard for declined transactions 

4. Look for any fraud detection issues that might be blocking legitimate payments 

Step 4: Review form configuration 

1. Go to the Form tab in your event 

2. Ensure required billing fields are properly configured 

3. Check that custom questions aren't interfering with the checkout process 

4. Verify that field validations are working correctly 

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